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Connected Plarium id and my account has disappeared

Connected Plarium id and my account has disappeared

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Apr 27, 2020, 01:1504/27/20
04/27/20
1

Connected Plarium id and my account has disappeared

Hi,’

I created and connected a Plarium id today, the game restarted at the tutorial and I can’t find my level 41 account! 

My original account was SnwBr

I hope this can be resolved as I don’t really want to have to start over...
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Apr 28, 2020, 02:2604/28/20
04/21/20
2
I also have an account that disappeared after connecting to my Plarium account I created on my laptop. I was around level 35 and when I logged in on my mobile I was level 1 again. I only just recently had this happen so no reply yet but i'm hoping I can obtain my account via receipts from purchases or from my nickname.