Did I lose it all!? Game gone

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Did I lose it all!? Game gone

Jason McDonald

Apr 23, 2020, 08:4604/23/20

04/23/20

Did I lose it all!? Game gone

Hey gents,

My phone decided to crash. So I did a factory reset.

I reinstalled all my apps.

When I started up Raid I was back to the start doing the tutorial.

I am sure I linked my account at some point. I did play on the PC once a a few months back.

I sent support my ticket. Normally I wouldn't care but this is the first game where I put money into it. W couple hundred (I know that's little compared to some)

Legendaries included: Venus, Bad-el-Kazar, Skartorsis, Martyr and most recently Septimus.

I don't want to start from scratch. Just want my account back. Username is heavyj I think.

Anyone else have this issue!? What happened!?

Comments

Weekendwarrior123

Apr 24, 2020, 21:3104/24/20

08/08/19

106

Hey, thanks for reaching out the best thing that you can do for this is to fill out a ticket with support at https://plarium.com/en/support/

Furthermore, the best things to include in your ticket with support to help them clear it up is

- ID of the account/exact nickname

- Payment screenshots (if player has any), the first and last payment would be best!

- Player's Email

- Proper description of the issue

Other info they will ask for themselves if needed

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