All Categories

Help in retrieving lost account

Help in retrieving lost account

Search
Apr 22, 2020, 20:1904/22/20
09/30/19
0

Help in retrieving lost account

Hi,


I was trying to link my phone to a Plarium ID I had set up and I accidently hit the Log Out button.


I immediately got logged out of my account and when I tried to get back into the game it started a brand new account.


I had logged into Apple ID but it does not make a difference, I only get the new account when I log in.


I do not remember my username as it was just a long chain of numbers.


I had sent a ticket in days ago to get this resolved but have just received 2 auto emails but nothing since.


Please can you help to resolve this so I can get my account back? I have been playing over a year and do not wish to lose all my progress.

Also, there should be some warning to players to prevent this issue from reoccurring when pressing the log out button.

My ticket number is 1822810

Views
276
Comments
2
Comments
Apr 22, 2020, 20:4504/22/20
08/08/19
106
Hey, if this problem is with mobile, you can try to reinstall the game and before the first load in there should be a login button
Apr 23, 2020, 05:0704/23/20
Apr 23, 2020, 08:29(edited)
04/16/19
5

Ayy mod could you possibly help him then help me after I have a similar problem but I do remember mine but this was a year ago