Lost account

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Ctaeth

Apr 20, 2020, 12:4404/20/20

09/23/19

Lost account

Hello everyone.

Last night I got logged off of my account both on pc and phone.

Tried to relogin and my main email is for some reason associated with a low level account and lacking all my champions, clan, arena, everything.

I have made a couple of purchases (small things really, £2.99 and £9.99 recently) and do have transaction details.

I've emailed support/submitted ticket, but im hoping it doesn't take too long to solve since I got nothing else to do during this pandemic. Anyone know how long it normally takes?

I'm not sure if i had Facebook linked, i dont think so, but im sure I had a plarium ID, which if it is my main email then it takes me to the lowbob account.

Any ideas what next step would be?

Thanks

Edit: tried a couple of different emails that I have and none of them apparently exist either

Comments

Weekendwarrior123

Apr 20, 2020, 15:4804/20/20

08/08/19

106

That's not supposed to happen. first thing you should do is fill out a ticket with support, if you haven't yet. I can forward your ticket from there.

Ctaeth

Apr 20, 2020, 15:5104/20/20

09/23/19

I have filled out a ticket, and then received an email marked as "Update to ticket" with a few useless links. I've replied to that email with some more information. Do i need to do anything else? And how long do they usually take for those things?

Weekendwarrior123

Apr 20, 2020, 23:0004/20/20

08/08/19

106

Gotcha, since support wasn't able to solve this issue for you can you please send me your ticket number and they will get back to you with additional help in your ticket.

Ctaeth

Apr 20, 2020, 23:5304/20/20

09/23/19

PMd you with ticket number. Thanks!

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I can forward your ticket from there.","userRegistered":"1565286959307","userCommentsCount":"106","userName":"Weekendwarrior123","createdDate":"1587397736583","editedDate":"0","id":"774841","entityId":"195392","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"774841","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9327565/","commentUrl":"/en/comment/topic_774843/"},"strings":{"userRole":"","userId":"9327565","contentDraftJs":"","contentHtml":"I have filled out a ticket, and then received an email marked as \"Update to ticket\" with a few useless links. I've replied to that email with some more information. Do i need to do anything else? And how long do they usually take for those things?","userRegistered":"1569206250937","userCommentsCount":"2","userName":"Ctaeth","createdDate":"1587397916953","editedDate":"0","id":"774843","entityId":"195392","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"774843","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8881619/","commentUrl":"/en/comment/topic_774978/"},"strings":{"userRole":"","userId":"8881619","contentDraftJs":"","contentHtml":"<p>Gotcha, since support wasn't able to solve this issue for you can you please send me your ticket number and they will get back to you with additional help in your ticket. </p><br>","userRegistered":"1565286959307","userCommentsCount":"106","userName":"Weekendwarrior123","createdDate":"1587423652413","editedDate":"0","id":"774978","entityId":"195392","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"774978","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9327565/","commentUrl":"/en/comment/topic_774982/"},"strings":{"userRole":"","userId":"9327565","contentDraftJs":"","contentHtml":"PMd you with ticket number. 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