I have lost my level 52 account

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I have lost my level 52 account

Apr 2, 2020, 10:0904/02/20

02/26/20

I have lost my level 52 account

Hello, since this morning I am unable to log into my account. It has created me a new account and I dont know why. I have invested a lot of time and money into this account and I would like to retreive it. can someone please help me ?

Comments

[ČSS] AgandaurCZE

Apr 3, 2020, 17:5404/03/20

Apr 3, 2020, 19:02(edited)

03/16/19

alpha122 said:

Hello, since this morning I am unable to log into my account. It has created me a new account and I dont know why. I have invested a lot of time and money into this account and I would like to retreive it. can someone please help me ?

Hi!

Please send a support ticket, don't forget to mention in description all details that could help them such as Account name, in-game ID, connected email.

alpha122

Apr 4, 2020, 08:4804/04/20

02/26/20

Hello. I did send a ticket but I have not heard back from them yet

alpha122

Apr 5, 2020, 08:4704/05/20

02/26/20

Still no help from the support...Can anyone help me please ?

lord

Apr 7, 2020, 11:2904/07/20

10/14/17

I am waiting for a solution for the same problem. Still no answer.

alpha122

Apr 8, 2020, 13:2504/08/20

02/26/20

The issue has been solved. thank you

Calibor

Apr 8, 2020, 19:3804/08/20

04/08/20

how was the issue solved? i seem to have the same problem right now. Lvl59 account seems to have been replaced with a brand new one

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It has created me a new account and I dont know why. I have invested a lot of time and money into this account and I would like to retreive it. can someone please help me ?<br></blockquote><p>Hi!<br><br>Please send a support ticket, don't forget to mention in description all details that could help them such as Account name, in-game ID, connected email.<br></p>","userRegistered":"1552778449137","userCommentsCount":"38","userName":"[ČSS] AgandaurCZE","createdDate":"1585936466563","editedDate":"1585940574327","id":"768843","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"768843","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279391/","commentUrl":"/en/comment/topic_768994/"},"strings":{"userRole":"","userId":"9279391","contentDraftJs":"","contentHtml":"<p>Hello. I did send a ticket but I have not heard back from them yet<br></p><br>","userRegistered":"1582719637530","userCommentsCount":"3","userName":"alpha122","createdDate":"1585990117667","editedDate":"0","id":"768994","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768994","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279391/","commentUrl":"/en/comment/topic_769192/"},"strings":{"userRole":"","userId":"9279391","contentDraftJs":"","contentHtml":"<p>Still no help from the support...Can anyone help me please ? <br></p><br>","userRegistered":"1582719637530","userCommentsCount":"3","userName":"alpha122","createdDate":"1586076425147","editedDate":"0","id":"769192","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769192","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9285510/","commentUrl":"/en/comment/topic_770055/"},"strings":{"userRole":"","userId":"9285510","contentDraftJs":"","contentHtml":"I am waiting for a solution for the same problem. 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I have invested a lot of time and money into this account and I would like to retreive it. can someone please help me ?<br>","createdDate":"1585822140000","folderId":"680","id":"193542","authorId":"9279391","authorRegistered":"1582719637530","authorName":"alpha122","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"420","commentsCount":"6","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/193542_i-have-lost-my-level-52-account/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8731677/","commentUrl":"/en/comment/topic_768843/"},"strings":{"userRole":"","userId":"8731677","contentDraftJs":"","contentHtml":"<p>alpha122 said:</p><br><blockquote>Hello, since this morning I am unable to log into my account. It has created me a new account and I dont know why. I have invested a lot of time and money into this account and I would like to retreive it. can someone please help me ?<br></blockquote><p>Hi!<br><br>Please send a support ticket, don't forget to mention in description all details that could help them such as Account name, in-game ID, connected email.<br></p>","userRegistered":"1552778449137","userCommentsCount":"38","userName":"[ČSS] AgandaurCZE","createdDate":"1585936466563","editedDate":"1585940574327","id":"768843","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"768843","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279391/","commentUrl":"/en/comment/topic_768994/"},"strings":{"userRole":"","userId":"9279391","contentDraftJs":"","contentHtml":"<p>Hello. I did send a ticket but I have not heard back from them yet<br></p><br>","userRegistered":"1582719637530","userCommentsCount":"3","userName":"alpha122","createdDate":"1585990117667","editedDate":"0","id":"768994","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768994","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279391/","commentUrl":"/en/comment/topic_769192/"},"strings":{"userRole":"","userId":"9279391","contentDraftJs":"","contentHtml":"<p>Still no help from the support...Can anyone help me please ? <br></p><br>","userRegistered":"1582719637530","userCommentsCount":"3","userName":"alpha122","createdDate":"1586076425147","editedDate":"0","id":"769192","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769192","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9285510/","commentUrl":"/en/comment/topic_770055/"},"strings":{"userRole":"","userId":"9285510","contentDraftJs":"","contentHtml":"I am waiting for a solution for the same problem. Still no answer.","userRegistered":"1507985409813","userCommentsCount":"2","userName":"lord","createdDate":"1586258985320","editedDate":"0","id":"770055","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"770055","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279391/","commentUrl":"/en/comment/topic_770585/"},"strings":{"userRole":"","userId":"9279391","contentDraftJs":"","contentHtml":"The issue has been solved. thank you<br>","userRegistered":"1582719637530","userCommentsCount":"3","userName":"alpha122","createdDate":"1586352313873","editedDate":"0","id":"770585","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"770585","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9295743/","commentUrl":"/en/comment/topic_770711/"},"strings":{"userRole":"","userId":"9295743","contentDraftJs":"","contentHtml":"how was the issue solved? i seem to have the same problem right now. Lvl59 account seems to have been replaced with a brand new one","userRegistered":"1586369592710","userCommentsCount":"4","userName":"Calibor","createdDate":"1586374709713","editedDate":"0","id":"770711","entityId":"193542","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh3.googleusercontent.com%2f-l_XdMRRHm1s%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fAAKWJJOgK0OAn2zpnaNzRUnhO9y-NfAH8g%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"770711","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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