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Logged into someone elses account

Logged into someone elses account

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Mar 9, 2020, 23:1903/09/20
02/06/19
0

Logged into someone elses account

As of approx 1 hour ago when I try to login using my linked account, I am presented with someone else's account and I cant get back to my account.


My account name is: Zafarious

The account I am being logged into: mrgiedrelis


Looks like to be a widespread issue.

Views
682
Comments
17
Comments
Mar 10, 2020, 05:1703/10/20
02/15/19
2725

Hi

Pls raise ticket to our support.

Thank you

Mar 10, 2020, 14:5903/10/20
03/10/20
4

Yep i have the same problem

The guy did log in on my account

I dont know why did this hapend
Mar 11, 2020, 05:1003/11/20
02/15/19
2725

Hitbong said:


Yep i have the same problem

The guy did log in on my account

I dont know why did this hapend

Hi

Pls raise ticket to our support.

Thank you

Mar 11, 2020, 05:2403/11/20
11/01/19
4

Hi, 


I am encountering this issue as well.


I raised tickets already and got an automated message which does not help with the situation at all. E.g. telling me to check the forums, which then says to raise a ticket. 

I want my account which I have invested thousands of time and money on. It's been a few days and I dont see any positive response on this being fixed.

My clan members informed me that someone logged on my account and left the clan. :/

This need to be fixed asap. I am tired of waiting and getting no feedback on getting this fixed. 
Mar 11, 2020, 17:0303/11/20
03/11/20
2
I'm in the same boat.  I havent been able to access my account in 2 days, and plarium hasnt done anything.  I submitted a ticket, but nothing.
Mar 11, 2020, 17:2203/11/20
12/28/19
3
Same boat here.  This a serious issue and I havent even seen their support team acknowledge that it exists yet. Really disappointing.
Mar 12, 2020, 00:0203/12/20
4
I just had the same thing occur. My account name is CarrotsGoMeow, and I was just logged into an account with a russian name I can't even type. I paid for the Gold battlepass for my account and now I'm being logged into somebody else's account? WTF
Mar 12, 2020, 04:4603/12/20
3
Same here. They call it support team but there is noone who could take a response. Plarium's security is the lowest of I've ever played. I want to pay the gold battle pass's price back to me if they are not able to solve the problem.
Mar 12, 2020, 13:4703/12/20
03/10/20
4

Its cuze they dont give a f... 

They are only money greedy s...
Mar 13, 2020, 09:0503/13/20
02/15/19
2725

Hitbong said:


Its cuze they dont give a f... 

They are only money greedy s...

Hi

What is your ticket number?
Mar 13, 2020, 11:0003/13/20
03/10/20
4
1672485
Mar 13, 2020, 14:2103/13/20
01/24/20
4
I had the same thing happen on my account. nickname Iamagerm, repoboyz clan, have been playing since may of 2019. I get logged into a different account that i never had anything to do with. I sent a support request and got what appeared to be an automated response from Andie. Haven't heard anything back since then. Very disappointing to have all the time and money I've invested into this game just taken like that with no reassurance at all from support. Please help us get our accounts back.
Mar 13, 2020, 15:2003/13/20
12/28/19
3
So after a week or two of going back and forth, trying to explain to support that i am being logged into someone elses account, the tech responds with the information for the account i am logging into, and asks what is wrong with the account.  So two weeks on a 30 dollar battle pass and 10 dollar raid pass that i can't use, and they still don't even understand the problem.  I don't get it. Getting a refund from these guys is like pulling teeth.
Mar 15, 2020, 06:0003/15/20
02/08/20
4

I lost my account as well. Started a ticket and got no response other than an automated email.

This issue appears to be relatively widespread and having nothing to do with the players.


I want my account back.
Mar 17, 2020, 02:0303/17/20
01/24/20
4
They restored my account to me this morning. I hope you guys get helped soon.
Mar 17, 2020, 08:0903/17/20
03/10/20
4
Nice mate
Mar 19, 2020, 06:1103/19/20
4
I'd love for mine to be restored, but at the same time, I'm sort of glad this happened now before I was tempted to spend more money than the $25 for the battle pass. Nearing on a week with no response to 2 tickets and a pm to a forum mod after one was requested in another thread.