Accidentally logged to Plarium account, now lost all my gameplay

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Accidentally logged to Plarium account, now lost all my gameplay

Mar 7, 2020, 08:5103/07/20

03/01/20

Accidentally logged to Plarium account, now lost all my gameplay

So I have been playing on my iphone for several months now, without connecting to a Plarium account.

Today I've pressed the 'Log in' to Plarium and entered my account details, it then showed me the getting started wizard (which you cannot skip in anyway) and all my previous characters were lost. after completing the getting started wizard (which took me about 5 minutes) I performed a 'Log out' - but it showed my the getting started wizard again.

So how does it work? does it mean that all l have accomplished in the last few months has gone?

Comments

Sezzy

Mar 7, 2020, 11:4203/07/20

02/15/19

2725

Pls submit a ticket to our support.

THank you

Ar0m1s

Mar 10, 2020, 17:0903/10/20

03/08/20

I have the same issue. Submitted a ticket and have not heard anything other than check the general recommendations. How long is the turn-around time for response? I purchased a gold pass and am losing out on daily rewards.

kisyu1

Mar 15, 2020, 05:0203/15/20

03/01/20

So another week has passed, and I’m still waiting for support. This ridiculous!

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