Mar 5, 2020, 23:3703/05/20
11/15/19
1
Account Banned for no reason
My account was banned for “refund abuse” but I’ve never requested a refund for this game. I’ve contacted support and have not received any responses regarding my situation.
Account Banned for no reason
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Mar 6, 2020, 00:0103/06/20
01/11/20
8
Have exactly the same problem. Got banned for cancelling the 9.99 subscription to their raid pass, and they banned me. Support told me it was my own fault for cancelling and the ban will stand. How long is your ban? Mine says 3/9/2020. Not sure if that's 3rd September, or 9th march
Mar 6, 2020, 05:3103/06/20
02/15/19
2725
Hi
Pls submit a ticket to our support.
Thank you
Mar 6, 2020, 08:3103/06/20
01/11/20
8
Your support are useless. Takes them 3 days to even respond, and then it's automated. I've been locked out of my account for nearly a week now because you're system is flawed. I'm losing out on days for the battle pass I have, and also for the raid pass I supposedly had refunded even though the money's gone from my account.
And now me or the OP will get a proper response because that's how it works with Plarium!Mar 6, 2020, 10:5203/06/20
Mar 6, 2020, 10:52(edited)
02/15/19
2725
Trampo290988 said:
Your support are useless. Takes them 3 days to even respond, and then it's automated. I've been locked out of my account for nearly a week now because you're system is flawed. I'm losing out on days for the battle pass I have, and also for the raid pass I supposedly had refunded even though the money's gone from my account.
And now me or the OP will get a proper response because that's how it works with Plarium!
Jun 6, 2020, 10:3306/06/20
10/19/19
1
HOW DOES THIS HAPPEN?! I just went to do my Clan Check In and as soon as I tapped the button I got an error message saying my account has been banned for "Refund Abuse". How do I get banned for "Refund Abuse" when I haven't requested any refunds? This is bloody insane!! And Lord knows how long it will take for someone to respond to my email. This is pure BS
Nov 22, 2023, 16:2611/22/23
09/19/20
1
This shit it crazy I got banned for refund abuse and never ask for a refund now how dose this work all the money I spent in this game and been playing for years now I just want my account back
dthorne04Moderator
Nov 22, 2023, 16:5011/22/23
12/30/20
6231
bird31315
This shit it crazy I got banned for refund abuse and never ask for a refund now how dose this work all the money I spent in this game and been playing for years now I just want my account back
Hi there,
Unfortunately you'll have to talk to support on this one, only they'll be able to shed any light on the situation.
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