Return access to an account not tied to Plarium

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Return access to an account not tied to Plarium

Feb 25, 2020, 21:5502/25/20

02/25/20

Return access to an account not tied to Plarium

Hello, I started playing Raid using an account that was not tied to Plarium. And soon I decided to link that account to a Plarium account. But a little stupid, I did not bind the existing account to Plarium, but logged into the account and thereby created a new game account and lost access to the old one.

I want to regain access to the old account, if possible. Tryarius - the nickname of the account to which I want to renew access.

Thanks in advance.

Comments

marcoagafonso

May 11, 2020, 16:5105/11/20

May 11, 2020, 16:52(edited)

05/11/20

Good afternoon,

I lost my account, my phone broke down and I don't remember if I recorded the account with my email.

How can I recover my account?

I'm playing war of clans.

Please...

Sezzy

May 12, 2020, 06:2905/12/20

02/15/19

2725

Pls submit a ticket to our support.

Thank you

vidadjuliusjhill

May 12, 2020, 16:0105/12/20

03/19/20

Hi. I have a good smurf acct and i use my FB to log into it. Yesterday my FB account was locked, now i wonder how to log into my smurf now since i only have FB linked to it.

Sezzy

May 13, 2020, 03:5205/13/20

02/15/19

2725

Kioske001 said:

Hi. I have a good smurf acct and i use my FB to log into it. Yesterday my FB account was locked, now i wonder how to log into my smurf now since i only have FB linked to it.

Pls contact with support.

mrgvorbv

May 13, 2020, 16:2605/13/20

02/16/20

Good day! My account is level 49 and it’s not binded to plarium and facebook and when I logout and comeback it’s lost.

How can I retrieve it? I only have the name of my account and took a picture of it, but too bad I don’t have screenshots of my champs but if you can open the account and question about my champs I can tell you what’s inside. I need help please!

Thank you in advance.

Sezzy

May 14, 2020, 07:4205/14/20

02/15/19

2725

mrgvorbv said:

Good day! My account is level 49 and it’s not binded to plarium and facebook and when I logout and comeback it’s lost.
How can I retrieve it? I only have the name of my account and took a picture of it, but too bad I don’t have screenshots of my champs but if you can open the account and question about my champs I can tell you what’s inside. I need help please!
Thank you in advance.

Pls submit a ticket to support.

Barghast

May 15, 2020, 16:1205/15/20

02/13/20

Hi, I am having a similar issue as many posters. I have lost access to my account due to my phone dying suddenly. My account was not linked to a Plarium play account but I need to have it linked retroactively. Otherwise I will lose all the time and money invested. I have seen the moderator Sezzy telling other posters that they need to send a ticket to support. I have also done this.. more than once and have still not received a response. Does it typically take Plarium's support more than two weeks to respond to an account access problem?

robonthehood

May 16, 2020, 18:2805/16/20

05/16/20

Trying to recover a raid account that I did not bind to Plarium. The in game nickname was Saltykraker

Patty

May 16, 2020, 22:5505/16/20

05/15/20

Sezzy i have been having the same problem, had a account and tried to link it to facebook to save my progress and have been unable to get access to my account since and i have everything i paid for on that account as well as a subscription, i have submitted requests, tickets, emails, and in game tickets and have yet to hear a response from support. Do you have any clue how long i should be expecting to wait for them to at least get back to me at all?.

[email protected]

May 26, 2020, 20:4005/26/20

05/21/20

Hi again,

After a little over two weeks I did finally get a response from support. My account was restored and attached to my Plarium Play account. I replied to the first e-mail I received four times over the course of two weeks and a few days. So, my advise to anyone waiting on support would be to continue replying roughly every four days until you get some action but expect that it will take at least two weeks.

Once I did get a response the problem was handled quickly and satisfactorily. I didn't ask for any compensation for lost time, so I can't say if they would be open to that possibility. Hope this helps anyone in a similar situation.

Barghast

jconnelly72

May 28, 2020, 00:2505/28/20

05/26/20

I have been Emailing every day for 4 days straight to try to get my account restored. Maybe that will speed up the process.

Thanks for the hope at least...

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Tryarius - the nickname of the account to which I want to renew access. </p><p> Thanks in advance.</p>","createdDate":"1582667700000","folderId":"680","id":"189643","authorId":"9200868","authorRegistered":"1582664118903","authorName":"Tryarius","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"620","commentsCount":"11","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/189643_return-access-to-an-account-not-tied-to-plarium/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9414167/","commentUrl":"/en/comment/topic_782490/"},"strings":{"userRole":"","userId":"9414167","contentDraftJs":"","contentHtml":"<p>Good afternoon,</p><p>I lost my account, my phone broke down and I don't remember if I recorded the account with my email.</p><p>How can I recover my account? </p><p>I'm playing war of clans. </p><p>Please... </p>","userRegistered":"1589215250443","userCommentsCount":"1","userName":"marcoagafonso","createdDate":"1589215862960","editedDate":"1589215947647","id":"782490","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/09.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"782490","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_782633/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls submit a ticket to our support.</p><p>Thank you</p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1589264994033","editedDate":"0","id":"782633","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782633","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9248127/","commentUrl":"/en/comment/topic_782831/"},"strings":{"userRole":"","userId":"9248127","contentDraftJs":"","contentHtml":"Hi. I have a good smurf acct and i use my FB to log into it.  Yesterday my FB account was locked, now i wonder how to log into my smurf now since i only have FB linked to it. ","userRegistered":"1584614483530","userCommentsCount":"2","userName":"vidadjuliusjhill","createdDate":"1589299298513","editedDate":"0","id":"782831","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782831","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_783000/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Kioske001 said:</p><br><blockquote>Hi. I have a good smurf acct and i use my FB to log into it.  Yesterday my FB account was locked, now i wonder how to log into my smurf now since i only have FB linked to it. </blockquote><p>Hi</p>Pls contact with support. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1589341977147","editedDate":"0","id":"783000","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783000","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9230880/","commentUrl":"/en/comment/topic_783205/"},"strings":{"userRole":"","userId":"9230880","contentDraftJs":"","contentHtml":"<p>Good day! My account is level 49 and it’s not binded to plarium and facebook and when I logout and comeback it’s lost.</p><p>How can I retrieve it? I only have the name of my account and took a picture of it, but too bad I don’t have screenshots of my champs but if you can open the account and question about my champs I can tell you what’s inside. <span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">I need help please!</span></p><p><span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">Thank you in advance. </span></p>","userRegistered":"1581820390863","userCommentsCount":"2","userName":"mrgvorbv","createdDate":"1589387210223","editedDate":"0","id":"783205","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783205","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_783399/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>mrgvorbv said:</p><br><blockquote><p>Good day! My account is level 49 and it’s not binded to plarium and facebook and when I logout and comeback it’s lost.</p><p>How can I retrieve it? I only have the name of my account and took a picture of it, but too bad I don’t have screenshots of my champs but if you can open the account and question about my champs I can tell you what’s inside. <span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">I need help please!</span></p><p><span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">Thank you in advance. </span></p></blockquote><p>hi</p>Pls submit a ticket to support.","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1589442131387","editedDate":"0","id":"783399","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783399","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9393657/","commentUrl":"/en/comment/topic_783908/"},"strings":{"userRole":"","userId":"9393657","contentDraftJs":"","contentHtml":"Hi, I am having a similar issue as many posters. I have lost access to my account due to my phone dying suddenly. My account was not linked to a Plarium play account but I need to have it linked retroactively. Otherwise I will lose all the time and money invested. I have seen the moderator Sezzy telling other posters that they need to send a ticket to support. I have also done this.. more than once and have still not received a response. Does it typically take Plarium's support more than two weeks to respond to an account access problem?","userRegistered":"1581554181720","userCommentsCount":"3","userName":"Barghast","createdDate":"1589559158980","editedDate":"0","id":"783908","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/62274543.jpeg.jpeg?v=1588936314"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783908","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9428664/","commentUrl":"/en/comment/topic_784183/"},"strings":{"userRole":"","userId":"9428664","contentDraftJs":"","contentHtml":"Trying to recover a raid account that I did not bind to Plarium. The in game nickname was Saltykraker","userRegistered":"1589653026877","userCommentsCount":"1","userName":"robonthehood","createdDate":"1589653712750","editedDate":"0","id":"784183","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784183","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9426533/","commentUrl":"/en/comment/topic_784230/"},"strings":{"userRole":"","userId":"9426533","contentDraftJs":"","contentHtml":"Sezzy i have been having the same problem, had a account and tried to link it to facebook to save my progress and have been unable to get access to my account since and i have everything i paid for on that account as well as a subscription, i have submitted requests, tickets, emails, and in game tickets and have yet to hear a response from support. Do you have any clue how long i should be expecting to wait for them to at least get back to me at all?.","userRegistered":"1589575954017","userCommentsCount":"1","userName":"Patty","createdDate":"1589669729407","editedDate":"0","id":"784230","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784230","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9449046/","commentUrl":"/en/comment/topic_786523/"},"strings":{"userRole":"","userId":"9449046","contentDraftJs":"","contentHtml":"<p>Hi again,\r</p>\r\r<p>After a little over two weeks I did finally get a response from support. My account was restored and attached to my Plarium Play account. I replied to the first e-mail I received four times over the course of two weeks and a few days. So, my advise to anyone waiting on support would be to continue replying roughly every four days until you get some action but expect that it will take at least two weeks.\r</p>\r\r<p>Once I did get a response the problem was handled quickly and satisfactorily. I didn't ask for any compensation for lost time, so I can't say if they would be open to that possibility. Hope this helps anyone in a similar situation.\r</p>\r\r<p>Barghast</p>","userRegistered":"1590052071823","userCommentsCount":"2","userName":"christopher42lindsay@gmail.com","createdDate":"1590525645583","editedDate":"0","id":"786523","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786523","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9451040/","commentUrl":"/en/comment/topic_786769/"},"strings":{"userRole":"","userId":"9451040","contentDraftJs":"","contentHtml":"<p>I have been Emailing every day for 4 days straight to try to get my account restored. Maybe that will speed up the process. </p><br>Thanks for the hope at least...","userRegistered":"1590534935843","userCommentsCount":"5","userName":"jconnelly72","createdDate":"1590625500340","editedDate":"0","id":"786769","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786769","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Tryarius - the nickname of the account to which I want to renew access. </p><p> Thanks in advance.</p>","createdDate":"1582667700000","folderId":"680","id":"189643","authorId":"9200868","authorRegistered":"1582664118903","authorName":"Tryarius","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"620","commentsCount":"11","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/189643_return-access-to-an-account-not-tied-to-plarium/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9414167/","commentUrl":"/en/comment/topic_782490/"},"strings":{"userRole":"","userId":"9414167","contentDraftJs":"","contentHtml":"<p>Good afternoon,</p><p>I lost my account, my phone broke down and I don't remember if I recorded the account with my email.</p><p>How can I recover my account? </p><p>I'm playing war of clans. </p><p>Please... </p>","userRegistered":"1589215250443","userCommentsCount":"1","userName":"marcoagafonso","createdDate":"1589215862960","editedDate":"1589215947647","id":"782490","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/09.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"782490","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_782633/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls submit a ticket to our support.</p><p>Thank you</p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1589264994033","editedDate":"0","id":"782633","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782633","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9248127/","commentUrl":"/en/comment/topic_782831/"},"strings":{"userRole":"","userId":"9248127","contentDraftJs":"","contentHtml":"Hi. I have a good smurf acct and i use my FB to log into it.  Yesterday my FB account was locked, now i wonder how to log into my smurf now since i only have FB linked to it. ","userRegistered":"1584614483530","userCommentsCount":"2","userName":"vidadjuliusjhill","createdDate":"1589299298513","editedDate":"0","id":"782831","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782831","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_783000/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Kioske001 said:</p><br><blockquote>Hi. I have a good smurf acct and i use my FB to log into it.  Yesterday my FB account was locked, now i wonder how to log into my smurf now since i only have FB linked to it. </blockquote><p>Hi</p>Pls contact with support. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1589341977147","editedDate":"0","id":"783000","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783000","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9230880/","commentUrl":"/en/comment/topic_783205/"},"strings":{"userRole":"","userId":"9230880","contentDraftJs":"","contentHtml":"<p>Good day! My account is level 49 and it’s not binded to plarium and facebook and when I logout and comeback it’s lost.</p><p>How can I retrieve it? I only have the name of my account and took a picture of it, but too bad I don’t have screenshots of my champs but if you can open the account and question about my champs I can tell you what’s inside. <span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">I need help please!</span></p><p><span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">Thank you in advance. </span></p>","userRegistered":"1581820390863","userCommentsCount":"2","userName":"mrgvorbv","createdDate":"1589387210223","editedDate":"0","id":"783205","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783205","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_783399/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>mrgvorbv said:</p><br><blockquote><p>Good day! My account is level 49 and it’s not binded to plarium and facebook and when I logout and comeback it’s lost.</p><p>How can I retrieve it? I only have the name of my account and took a picture of it, but too bad I don’t have screenshots of my champs but if you can open the account and question about my champs I can tell you what’s inside. <span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">I need help please!</span></p><p><span style=\"color: inherit; -webkit-text-size-adjust: 100%;\">Thank you in advance. </span></p></blockquote><p>hi</p>Pls submit a ticket to support.","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1589442131387","editedDate":"0","id":"783399","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783399","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9393657/","commentUrl":"/en/comment/topic_783908/"},"strings":{"userRole":"","userId":"9393657","contentDraftJs":"","contentHtml":"Hi, I am having a similar issue as many posters. I have lost access to my account due to my phone dying suddenly. My account was not linked to a Plarium play account but I need to have it linked retroactively. Otherwise I will lose all the time and money invested. I have seen the moderator Sezzy telling other posters that they need to send a ticket to support. I have also done this.. more than once and have still not received a response. Does it typically take Plarium's support more than two weeks to respond to an account access problem?","userRegistered":"1581554181720","userCommentsCount":"3","userName":"Barghast","createdDate":"1589559158980","editedDate":"0","id":"783908","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/62274543.jpeg.jpeg?v=1588936314"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783908","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9428664/","commentUrl":"/en/comment/topic_784183/"},"strings":{"userRole":"","userId":"9428664","contentDraftJs":"","contentHtml":"Trying to recover a raid account that I did not bind to Plarium. The in game nickname was Saltykraker","userRegistered":"1589653026877","userCommentsCount":"1","userName":"robonthehood","createdDate":"1589653712750","editedDate":"0","id":"784183","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784183","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9426533/","commentUrl":"/en/comment/topic_784230/"},"strings":{"userRole":"","userId":"9426533","contentDraftJs":"","contentHtml":"Sezzy i have been having the same problem, had a account and tried to link it to facebook to save my progress and have been unable to get access to my account since and i have everything i paid for on that account as well as a subscription, i have submitted requests, tickets, emails, and in game tickets and have yet to hear a response from support. Do you have any clue how long i should be expecting to wait for them to at least get back to me at all?.","userRegistered":"1589575954017","userCommentsCount":"1","userName":"Patty","createdDate":"1589669729407","editedDate":"0","id":"784230","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784230","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9449046/","commentUrl":"/en/comment/topic_786523/"},"strings":{"userRole":"","userId":"9449046","contentDraftJs":"","contentHtml":"<p>Hi again,\r</p>\r\r<p>After a little over two weeks I did finally get a response from support. My account was restored and attached to my Plarium Play account. I replied to the first e-mail I received four times over the course of two weeks and a few days. So, my advise to anyone waiting on support would be to continue replying roughly every four days until you get some action but expect that it will take at least two weeks.\r</p>\r\r<p>Once I did get a response the problem was handled quickly and satisfactorily. I didn't ask for any compensation for lost time, so I can't say if they would be open to that possibility. Hope this helps anyone in a similar situation.\r</p>\r\r<p>Barghast</p>","userRegistered":"1590052071823","userCommentsCount":"2","userName":"christopher42lindsay@gmail.com","createdDate":"1590525645583","editedDate":"0","id":"786523","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786523","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9451040/","commentUrl":"/en/comment/topic_786769/"},"strings":{"userRole":"","userId":"9451040","contentDraftJs":"","contentHtml":"<p>I have been Emailing every day for 4 days straight to try to get my account restored. Maybe that will speed up the process. </p><br>Thanks for the hope at least...","userRegistered":"1590534935843","userCommentsCount":"5","userName":"jconnelly72","createdDate":"1590625500340","editedDate":"0","id":"786769","entityId":"189643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786769","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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