Account no longer associated to my email address, unable to log in

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Account no longer associated to my email address, unable to log in

Feb 18, 2020, 20:4602/18/20

02/18/20

Account no longer associated to my email address, unable to log in

Today when I tried to play Raid on my PC, I noticed I was not logged in. When I tried to log back in, it said my email was no longer associated with a plarium account and I had to create a new one.

I am still logged into the game on my android phone, but when I go into the Profile, I see that the email address my account is linked with is not my email! It looks like someone may have hacked my account and linked it to some sony.net account.

Can my account be linked back to my real email address ([email protected] ) so that I can play it from the PC again. Im afraid if I log out on my Android, my account would be lost forever!

My Player ID is: um4719025 | 4650389

Comments

Sezzy

Feb 19, 2020, 05:2502/19/20

02/15/19

2725

Pls raise ticket to our support under account section or use this email: [email protected]

Boris Mzhen

Feb 19, 2020, 21:2702/19/20

02/18/20

Sezzy said:

Hi
Pls raise ticket to our support under account section or use this email: [email protected]

I created a ticket [1619088] yesterday, so far only received automated responses with suggestions that have nothing to do with my issue.

Hopefully I will hear from a real person soon and have the issue resolved without any account rollback. I have made a lot of progress I don't want to lose in the last few days.

smitty_127

Mar 8, 2020, 15:0303/08/20

03/08/20

Hello ! i am having the same issue as you. I was wondering if the company was able to help you recover your account. I am not getting very much help from Plarium support, just the same email link that does me no good. Just looking for a little hope in getting all my progress back. Thanks!

fet

Aug 25, 2022, 00:1608/25/22

08/22/15

I have submitted many tickets and have gotten no help as well

harleQuinnModerator

Aug 29, 2022, 07:3508/29/22

02/24/19

7962

fet

I have submitted many tickets and have gotten no help as well

Please DM me your ticket numbers and a description of your issue and I can help you look into it.

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When I tried to log back in, it said my email was no longer associated with a plarium account and I had to create a new one.  </p><p>I am still logged into the game on my android phone, but when I go into the Profile, I see that the email address my account is linked with is not my email!   It looks like someone may have hacked my account and linked it to some sony.net  account.   </p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0597bb99-2b07-4488-ab71-bc3d6249c268\"><br></p><p>Can my account be linked back to my real email address  (bmzhen1@gmail.com )   so that I can play it from the PC again.  Im afraid if I log out on my Android, my account would be lost forever! </p><p>My Player ID is:  um4719025 | 4650389</p><br><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=e052d819-beb3-4ea6-b358-3db470a28197\"><br></p>","createdDate":"1582058760000","folderId":"680","id":"188764","authorId":"9184501","authorRegistered":"1582056677760","authorName":"Boris Mzhen","authorBanId":""},"images":{"authorAvatar":{"href":"https://graph.facebook.com/v2.12/10109996472415991/picture?width=250&height=250"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"978","commentsCount":"5","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/188764_account-no-longer-associated-to-my-email-address--unable-to-log-in/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_751882/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p>Pls raise ticket to our support under account section or use this email: raid.support@plarium.com<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1582089913617","editedDate":"0","id":"751882","entityId":"188764","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751882","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9184501/","commentUrl":"/en/comment/topic_752253/"},"strings":{"userRole":"","userId":"9184501","contentDraftJs":"","contentHtml":"<p>Sezzy said:</p><br><blockquote><p>Hi</p>Pls raise ticket to our support under account section or use this email: raid.support@plarium.com<br></blockquote><br><p>I created a ticket [1619088]  yesterday, so far only received automated responses with suggestions that have nothing to do with my issue.  </p><br><p>Hopefully I will hear from a real person soon and have the issue resolved without any account rollback.  I have made a lot of progress I don't want to lose in the last few days. </p>","userRegistered":"1582056677760","userCommentsCount":"1","userName":"Boris Mzhen","createdDate":"1582147673357","editedDate":"0","id":"752253","entityId":"188764","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/10109996472415991/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9225336/","commentUrl":"/en/comment/topic_759931/"},"strings":{"userRole":"","userId":"9225336","contentDraftJs":"","contentHtml":"Hello ! i am having the same issue as you. 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