Account lost after update

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Account lost after update

Feb 13, 2020, 17:4802/13/20

02/13/20

Account lost after update

After installing the new update I decided to purchase a gold pass. I was playing around and reading the news post and decided to change my avatar to the frozen banshee which was part of the update. Upon changing the avatar I was immediately kicked out and forced into the tutorial so I went along with it and now I’ve a new account and no way of getting my old account back.

If I try to log in via Facebook it says something along the lines of “ there’s already an account linked to that Facebook “ and gives me no other option to resolve it. Please help

Comments

violon_d_ingres

Feb 13, 2020, 18:1202/13/20

12/27/19

Exact the same problem here after update i was forced into tutorial. Bought quite some packs and now I have no longer acess to my FB account. Any help or advize is welcome

iamzekiel

Feb 13, 2020, 18:2102/13/20

11/28/19

Hey my account was locked after the update also.. Can anyone fix this. Would like us to quit the game?

wise dude

Feb 13, 2020, 21:0002/13/20

05/12/19

Same issue here

Radko Ivanov

Feb 13, 2020, 23:0302/13/20

11/24/19

Same here

georgecrossett

Feb 15, 2020, 10:4402/15/20

02/13/20

2 day’s later , no communication from Plarium and still no access to my account. This is ridiculous

rebecca.cutchens

Feb 15, 2020, 11:0402/15/20

Feb 15, 2020, 11:05(edited)

02/15/20

Same issue. Got kicked out after update, and when I logged in, I was back to the tutorial and unable to load my previous account which had my amazon bonus as well as others. When I go to connect my Facebook to restore my game it tells me that I already have an account linked. FIX THIS PLEASE!!!!!

dvdschweitzer

Feb 15, 2020, 14:3702/15/20

Feb 15, 2020, 15:09(edited)

02/15/20

Was in the middle of playing and it booted me out to the loading screen. When I reconnected my account was gone. No clue why. Next day it's still gone. I just tried logging in with my Facebook account, cause it's saved to it, and it says it's tied to another account. According to my friend, my account still exists cause I'm still in his clan, I just can't login. If this isn't fixed I'm left with no choice to leave honest horrid reviews on this game on googleplay and all other review sites. From what I can tell, there's been no response from devs either. So terrible.

gouldie1972

Feb 15, 2020, 16:0802/15/20

11/29/19

Same problem for me can’t access account or access support from developers either I’m hoping when so many similar complaints are seen they will fix problems before losing fan base

georgecrossett

Feb 15, 2020, 19:1202/15/20

02/13/20

I’ve actually just carried on playing on a fresh account as I seriously doubt that they will actually fix this.

Absolute shambles of a company , what a mess.

chevygal0502

Feb 17, 2020, 23:5602/17/20

09/14/19

Same here and still no contact from support.

Gbair

Feb 18, 2020, 03:1102/18/20

02/17/20

Dear administration, my player ID is GBair- and player ID # is 9180489 and email is [email protected]. It’s associated with my Plarium and game account but i was logged out today by u guys and when i tried logging in i had to start my game all ocer again and have lots of money and time invested in my old account not to mention i now will miss out on my daily log in rewards. I was at level 39. Please help me to recover my game in this matter. I do not wish to start over again. Thank u! I hope u all can resolve this for me.

Sezzy

Feb 18, 2020, 05:1002/18/20

02/15/19

2725

Pls submit a ticket to our support .

Thank you

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This is ridiculous ","userRegistered":"1581568211850","userCommentsCount":"3","userName":"georgecrossett","createdDate":"1581763485237","editedDate":"0","id":"750040","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750040","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9176117/","commentUrl":"/en/comment/topic_750058/"},"strings":{"userRole":"","userId":"9176117","contentDraftJs":"","contentHtml":"Same issue.   Got kicked out after update,  and when I logged in,  I was back to the tutorial and unable to load my previous account which had my amazon bonus as well as others.  When I go to connect my Facebook to restore my game it tells me that I already have an account linked.  FIX THIS PLEASE!!!!!","userRegistered":"1581764553400","userCommentsCount":"1","userName":"rebecca.cutchens","createdDate":"1581764650610","editedDate":"1581764737023","id":"750058","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750058","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9176636/","commentUrl":"/en/comment/topic_750155/"},"strings":{"userRole":"","userId":"9176636","contentDraftJs":"","contentHtml":"Was in the middle of playing and it booted me out to the loading screen. When I reconnected my account was gone. No clue why. Next day it's still gone. I just tried logging in with my Facebook account, cause it's saved to it, and it says it's tied to another account. According to my friend, my account still exists cause I'm still in his clan, I just can't login. If this isn't fixed I'm left with no choice to leave honest horrid reviews on this game on googleplay and all other review sites. From what I can tell, there's been no response from devs either. So terrible.","userRegistered":"1581777196563","userCommentsCount":"1","userName":"dvdschweitzer","createdDate":"1581777443163","editedDate":"1581779351330","id":"750155","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9031064/","commentUrl":"/en/comment/topic_750203/"},"strings":{"userRole":"","userId":"9031064","contentDraftJs":"","contentHtml":"<p>Same problem for me can’t access account or access support from developers either I’m hoping when so many similar complaints are seen they will fix problems before losing fan base </p><br>","userRegistered":"1575026054487","userCommentsCount":"4","userName":"gouldie1972","createdDate":"1581782887310","editedDate":"0","id":"750203","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750203","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170267/","commentUrl":"/en/comment/topic_750269/"},"strings":{"userRole":"","userId":"9170267","contentDraftJs":"","contentHtml":"<p>I’ve actually just carried on playing on a fresh account as I seriously doubt that they will actually fix this. </p><br>Absolute shambles of a company , what a mess.","userRegistered":"1581568211850","userCommentsCount":"3","userName":"georgecrossett","createdDate":"1581793953030","editedDate":"0","id":"750269","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750269","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8717097/","commentUrl":"/en/comment/topic_751296/"},"strings":{"userRole":"","userId":"8717097","contentDraftJs":"","contentHtml":"Same here and still no contact from support. ","userRegistered":"1568424177217","userCommentsCount":"1","userName":"chevygal0502","createdDate":"1581983766390","editedDate":"0","id":"751296","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9180489/","commentUrl":"/en/comment/topic_751343/"},"strings":{"userRole":"","userId":"9180489","contentDraftJs":"","contentHtml":"<p>Dear administration, my player ID is GBair- and player ID # is 9180489 and email is <a target=\"_blank\">gladys.yost@icloud.com</a>. It’s associated with my Plarium and game account but i was logged out today by u guys and when i tried logging in i had to start my game all ocer again and have lots of money and time invested in my old account not to mention i now will miss out on my daily log in rewards. I was at level 39. Please help me to recover my game in this matter. I do not wish to start over again. Thank u! I hope u all can resolve this for me.</p>","userRegistered":"1581906547737","userCommentsCount":"1","userName":"Gbair","createdDate":"1581995501293","editedDate":"0","id":"751343","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1490.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751343","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_751379/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls submit a ticket to our support .</p>Thank you <br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1582002628187","editedDate":"0","id":"751379","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751379","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Bought quite some packs and now I have no longer acess to my FB  account. Any help or advize is welcome","userRegistered":"1577488301587","userCommentsCount":"1","userName":"violon_d_ingres","createdDate":"1581617532607","editedDate":"0","id":"748697","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748697","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9171943/","commentUrl":"/en/comment/topic_748704/"},"strings":{"userRole":"","userId":"9171943","contentDraftJs":"","contentHtml":"Hey my account was locked after the update also.. Can anyone fix this. Would like us to quit the game?","userRegistered":"1574949025790","userCommentsCount":"2","userName":"iamzekiel","createdDate":"1581618113223","editedDate":"0","id":"748704","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748704","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8201062/","commentUrl":"/en/comment/topic_748790/"},"strings":{"userRole":"","userId":"8201062","contentDraftJs":"","contentHtml":"Same issue here","userRegistered":"1557628015157","userCommentsCount":"8","userName":"wise dude","createdDate":"1581627641933","editedDate":"0","id":"748790","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748790","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8995378/","commentUrl":"/en/comment/topic_748889/"},"strings":{"userRole":"","userId":"8995378","contentDraftJs":"","contentHtml":"Same here","userRegistered":"1574562815873","userCommentsCount":"2","userName":"Radko Ivanov","createdDate":"1581634989473","editedDate":"0","id":"748889","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59259024.jpeg.jpeg?v=1622985837"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748889","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170267/","commentUrl":"/en/comment/topic_750040/"},"strings":{"userRole":"","userId":"9170267","contentDraftJs":"","contentHtml":"2 day’s later , no communication from Plarium and still no access to my account. This is ridiculous ","userRegistered":"1581568211850","userCommentsCount":"3","userName":"georgecrossett","createdDate":"1581763485237","editedDate":"0","id":"750040","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750040","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9176117/","commentUrl":"/en/comment/topic_750058/"},"strings":{"userRole":"","userId":"9176117","contentDraftJs":"","contentHtml":"Same issue.   Got kicked out after update,  and when I logged in,  I was back to the tutorial and unable to load my previous account which had my amazon bonus as well as others.  When I go to connect my Facebook to restore my game it tells me that I already have an account linked.  FIX THIS PLEASE!!!!!","userRegistered":"1581764553400","userCommentsCount":"1","userName":"rebecca.cutchens","createdDate":"1581764650610","editedDate":"1581764737023","id":"750058","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750058","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9176636/","commentUrl":"/en/comment/topic_750155/"},"strings":{"userRole":"","userId":"9176636","contentDraftJs":"","contentHtml":"Was in the middle of playing and it booted me out to the loading screen. When I reconnected my account was gone. No clue why. Next day it's still gone. I just tried logging in with my Facebook account, cause it's saved to it, and it says it's tied to another account. According to my friend, my account still exists cause I'm still in his clan, I just can't login. If this isn't fixed I'm left with no choice to leave honest horrid reviews on this game on googleplay and all other review sites. From what I can tell, there's been no response from devs either. So terrible.","userRegistered":"1581777196563","userCommentsCount":"1","userName":"dvdschweitzer","createdDate":"1581777443163","editedDate":"1581779351330","id":"750155","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9031064/","commentUrl":"/en/comment/topic_750203/"},"strings":{"userRole":"","userId":"9031064","contentDraftJs":"","contentHtml":"<p>Same problem for me can’t access account or access support from developers either I’m hoping when so many similar complaints are seen they will fix problems before losing fan base </p><br>","userRegistered":"1575026054487","userCommentsCount":"4","userName":"gouldie1972","createdDate":"1581782887310","editedDate":"0","id":"750203","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750203","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170267/","commentUrl":"/en/comment/topic_750269/"},"strings":{"userRole":"","userId":"9170267","contentDraftJs":"","contentHtml":"<p>I’ve actually just carried on playing on a fresh account as I seriously doubt that they will actually fix this. </p><br>Absolute shambles of a company , what a mess.","userRegistered":"1581568211850","userCommentsCount":"3","userName":"georgecrossett","createdDate":"1581793953030","editedDate":"0","id":"750269","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750269","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8717097/","commentUrl":"/en/comment/topic_751296/"},"strings":{"userRole":"","userId":"8717097","contentDraftJs":"","contentHtml":"Same here and still no contact from support. ","userRegistered":"1568424177217","userCommentsCount":"1","userName":"chevygal0502","createdDate":"1581983766390","editedDate":"0","id":"751296","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751296","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9180489/","commentUrl":"/en/comment/topic_751343/"},"strings":{"userRole":"","userId":"9180489","contentDraftJs":"","contentHtml":"<p>Dear administration, my player ID is GBair- and player ID # is 9180489 and email is <a target=\"_blank\">gladys.yost@icloud.com</a>. It’s associated with my Plarium and game account but i was logged out today by u guys and when i tried logging in i had to start my game all ocer again and have lots of money and time invested in my old account not to mention i now will miss out on my daily log in rewards. I was at level 39. Please help me to recover my game in this matter. I do not wish to start over again. Thank u! I hope u all can resolve this for me.</p>","userRegistered":"1581906547737","userCommentsCount":"1","userName":"Gbair","createdDate":"1581995501293","editedDate":"0","id":"751343","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1490.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751343","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_751379/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls submit a ticket to our support .</p>Thank you <br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1582002628187","editedDate":"0","id":"751379","entityId":"187920","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751379","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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