Account and money lost because of 1.13

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Account and money lost because of 1.13

Feb 13, 2020, 16:3202/13/20

02/13/20

Account and money lost because of 1.13

As a lot of people are expeirincing I updated to 1.13 wasnt able to login at all, I was advised to uninstall and reinstall the game.

Now I am able to login and it has completely restarted me, I tried my Plarium and FB and same thing. Shame on me for assuming that everything was tracked through my google play.

I've spent hundreds of dollars and you'll probably lose out on hundreds more if we cant sort this out, love the game but I'm not willing to throw away money and start over.

In game support tab has been "loading" for 30minutes I dont have my old UM ID but I have my Google play info, all the payment and subscription info, as well as my in game character name.

Comments

Jiří Mareček

Feb 13, 2020, 16:4002/13/20

I have same problem.... Getting angry

nickwild7

Feb 13, 2020, 17:0202/13/20

02/13/20

I'm trying to be optimistic since it is such a wide spread thing right now I would like to think that Plarium doesnt want to watch a bunch of money just walk away. I love the game but the amount of time and money invested into my account, I just cant justify starting over.

marecekjirka said:

I have same problem.... Getting angry

wise dude

Feb 13, 2020, 21:0402/13/20

05/12/19

Same here. So tired of their problems.

nickwild7

Feb 15, 2020, 12:3402/15/20

02/13/20

For the people that lurk and those who have commented I have an update that feels kinda useless but if someone opens a ticket for roughly the same reasons they'll know what to expect.

I submitted my ticket.

Got a reply asking for ingame info etc.

Then a second reply, asking the same questions....

Last night was the 3rd reply, asking the SAME questions but this time was an actual person.... so hopefully I'll know in a few hours as what to expect.

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Getting angry","userRegistered":"","userCommentsCount":"1","userName":"Jiří Mareček","createdDate":"1581612054057","editedDate":"0","id":"748630","entityId":"187911","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/-XdUIqdMkCWA/AAAAAAAAAAI/AAAAAAAAAAA/4252rscbv5M/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748630","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170964/","commentUrl":"/en/comment/topic_748639/"},"strings":{"userRole":"","userId":"9170964","contentDraftJs":"","contentHtml":"<p>I'm trying to be optimistic since it is such a wide spread thing right now I would like to think that Plarium doesnt want to watch a bunch of money just walk away. I love the game but the amount of time and money invested into my account, I just cant justify starting over.</p><p><br><br><br><p>marecekjirka said:</p><br><blockquote>I have same problem.... Getting angry</blockquote></p>","userRegistered":"1581592751037","userCommentsCount":"2","userName":"nickwild7","createdDate":"1581613321450","editedDate":"0","id":"748639","entityId":"187911","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748639","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8201062/","commentUrl":"/en/comment/topic_748792/"},"strings":{"userRole":"","userId":"8201062","contentDraftJs":"","contentHtml":"Same here. So tired of their problems.","userRegistered":"1557628015157","userCommentsCount":"8","userName":"wise dude","createdDate":"1581627874097","editedDate":"0","id":"748792","entityId":"187911","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748792","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170964/","commentUrl":"/en/comment/topic_750111/"},"strings":{"userRole":"","userId":"9170964","contentDraftJs":"","contentHtml":"<p>For the people that lurk and those who have commented I have an update that feels kinda useless but if someone opens a ticket for roughly the same reasons they'll know what to expect.</p><br><p>I submitted my ticket.</p><p>Got a reply asking for ingame info etc.</p><p>Then a second reply, asking the same questions....</p>Last night was the 3rd reply, asking the SAME questions but this time was an actual person.... so hopefully I'll know in a few hours as what to expect.","userRegistered":"1581592751037","userCommentsCount":"2","userName":"nickwild7","createdDate":"1581770092600","editedDate":"0","id":"750111","entityId":"187911","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750111","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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