After update my character is gone and the game has started over

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After update my character is gone and the game has started over

Feb 13, 2020, 07:0602/13/20

02/13/20

After update my character is gone and the game has started over

Hi all,

I updated my game on the iPhone yesterday (to the new version that says Battlepass on the icon) and didn't enter the game until this morning where, to my horror, I found out that the game started all over with the intro. Any trace of my existing character was not loaded. I have not created a Plarium ID, because I never thought of it, so now I'm curious if I can get this character back at all?

Ultimately, if I can't access my character, this'll mean that I have to retire from the game and I would very much like to not have to do this. Any assistance you would be able to provide would be very helpful.

Retrace:

Running the app for around a few months, with a character at level 33
Update of Raid: Shadow Legends app on iPhone on Wednesday
After the update, the game starts as if I have no characters
Tried logging in with Facebook but the game and my Facebook account do not seem connected.
Deleting the app and reinstalling does not help to restore my character either.

Thank you.

Comments

archil.chxikvadze

Feb 13, 2020, 08:0202/13/20

02/13/20

I'm having the same issue

alexander.cibo

Feb 13, 2020, 08:1302/13/20

02/13/20

Same problem

mheriksen

Feb 14, 2020, 11:5502/14/20

02/13/20

It seems a lot of people have this issue and yet I see little to no response. Will we get help and some communication at some point or are we just left to start over? Man, you guys sure suck at the communication aspect of running your business.

IronManGale

Feb 14, 2020, 12:1002/14/20

11/27/19

Similar issue when I started the game 3 months ago I didn't link my FB or plarium ID. Still haven't and after I got banned I couldn't get back into my account at all. I've had a ticket out since Wednesday night and haven't gotten a response since 24 hours ago. I really don't understand how to get back in.

razkal1

Feb 14, 2020, 12:3602/14/20

Feb 14, 2020, 12:38(edited)

09/25/19

Same thing here got banned for no reason, loged out tried to restart the game and it just started a new game... Ingame name razkal1 email [email protected] it wont let me logout to relogin or if i put my detail from my original account it just sais theres another acount linked to those detail also ingame support wont load up im confused as what to do

losthell

Feb 14, 2020, 12:5002/14/20

08/08/17

Same problem here .. I guess I will start looking for an other game

they suck so much in communication with there players

jburney1015

Feb 14, 2020, 14:5102/14/20

02/13/20

After technical issues it restarted and I lost my sacred shard I was in mid getting s character.

Deleted

Feb 14, 2020, 16:3502/14/20

Feb 14, 2020, 16:39(edited)

A also have the same issue my game I'd is Mr.Beardsley and I haven't connected to plarium Id or fb as I didn't think I had to but now all my data is gone and reset after the update and I'd like to recover it as I just got my first legendary on it. I use an iphone to play

stvnprc

Feb 14, 2020, 19:5702/14/20

Feb 14, 2020, 22:02(edited)

02/13/20

This is the same problem I have had twice. Yesterday it magically fixed itself. Today? No. Game updated kicked me out and refused to load. I deleted the game, reloaded it and it doesnt work.

To top it all off, I do have a Plarium account and it doesnt seem to matter.

So far my day has been spent trying to fix Plariums issues created by their screwy updates. I wont spend another second on this game if my previous profile doesn’t return. I really have no time for this kind of customer service incompetence.

Ray

Feb 15, 2020, 00:1102/15/20

Feb 15, 2020, 00:13(edited)

03/22/19

After last update, my game just completely reset. I lost everything. I have to start completely over. I can't even log into my Amazon account to collect the rewards. I was at level 54. How do I recover my account?

IronManGale

Feb 15, 2020, 02:5602/15/20

11/27/19

Ray said:

After last update, my game just completely reset. I lost everything. I have to start completely over. I can't even log into my Amazon account to collect the rewards. I was at level 54. How do I recover my account?

Im with you man I'm lvl 53 and no response from my support tickets still on how to get back to it.

pushimaniak

Feb 15, 2020, 09:0502/15/20

02/15/20

Same problém, reset account, lvl 46 lost???

mheriksen

Feb 15, 2020, 15:2402/15/20

02/13/20

All, I’m sorry that so many of us have lost our accounts. It seems Plarium doesn’t care too much about it, but I will keep posting here until someone starts addressing this issue. Not just for me. For all of us.

mheriksen

Feb 18, 2020, 14:2402/18/20

02/13/20

Dear Plarium

Five days ago you made my character and all my time spent on this game vanish, just like that. I have sent you support tickets, I have updated this thread several times.

When will you fix the game so that we who have lost our character and cannot continue playing the game can get back to it?

Sezzy

Feb 19, 2020, 05:2202/19/20

02/15/19

2725

Hadarin said:

Dear Plarium

Five days ago you made my character and all my time spent on this game vanish, just like that. I have sent you support tickets, I have updated this thread several times.

When will you fix the game so that we who have lost our character and cannot continue playing the game can get back to it?

What is your in game id pls me and this forum post.

alcuescar_3

Feb 19, 2020, 22:3402/19/20

05/13/19

Hi,

Same happend to me on my phone it starts the intro, yesterday it worked fine on my phone.

I can still play on my account on bluestacks.

Please fix this Plarium

game id Jmpj

kevathome44

Feb 20, 2020, 19:3702/20/20

02/20/20

Same thing happened to me game I'd is Jedediah herne

Stephen Read

Oct 13, 2020, 08:1710/13/20

02/05/18

Logged in after a few months away from the game to my account completely gone, so annoying, I refuse to start again from being on lvl 58

CartoonCat

Oct 24, 2023, 16:1410/24/23

08/19/20

My lizardman got deleted or something 😟 he was my best character too!!

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You cannot post comments.","title":"After update my character is gone and the game has started over","authorRole":"","contentDraftJs":"","contentHtml":"<p>Hi all,</p><br><p>I updated my game on the iPhone yesterday (to the new version that says Battlepass on the icon) and didn't enter the game until this morning where, to my horror, I found out that the game started all over with the intro. Any trace of my existing character was not loaded. I have not created a Plarium ID, because I never thought of it, so now I'm curious if I can get this character back at all?</p><br><p>Ultimately, if I can't access my character, this'll mean that I have to retire from the game and I would very much like to not have to do this. Any assistance you would be able to provide would be very helpful.</p><br><p>Retrace:</p><p><ul><li>Running the app for around a few months, with a character at level 33</li><li>Update of Raid: Shadow Legends app on iPhone on Wednesday</li><li>After the update, the game starts as if I have no characters</li><li>Tried logging in with Facebook but the game and my Facebook account do not seem connected.</li><li>Deleting the app and reinstalling does not help to restore my character either.</li></ul><p><p>Thank you.</p>","createdDate":"1581577560000","folderId":"680","id":"187816","authorId":"9170476","authorRegistered":"1581577201613","authorName":"mheriksen","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"829","commentsCount":"19","likesCount":"1","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/187816_after-update-my-character-is-gone-and-the-game-has-started-over/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9170526/","commentUrl":"/en/comment/topic_748266/"},"strings":{"userRole":"","userId":"9170526","contentDraftJs":"","contentHtml":"I'm having the same issue ","userRegistered":"1581579260850","userCommentsCount":"4","userName":"archil.chxikvadze","createdDate":"1581580960970","editedDate":"0","id":"748266","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748266","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170592/","commentUrl":"/en/comment/topic_748276/"},"strings":{"userRole":"","userId":"9170592","contentDraftJs":"","contentHtml":"Same problem","userRegistered":"1581581201953","userCommentsCount":"3","userName":"alexander.cibo","createdDate":"1581581620213","editedDate":"0","id":"748276","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748276","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170476/","commentUrl":"/en/comment/topic_749325/"},"strings":{"userRole":"","userId":"9170476","contentDraftJs":"","contentHtml":"It seems a lot of people have this issue and yet I see little to no response. Will we get help and some communication at some point or are we just left to start over? Man, you guys sure suck at the communication aspect of running your business. ","userRegistered":"1581577201613","userCommentsCount":"3","userName":"mheriksen","createdDate":"1581681355727","editedDate":"0","id":"749325","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749325","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8934921/","commentUrl":"/en/comment/topic_749334/"},"strings":{"userRole":"","userId":"8934921","contentDraftJs":"","contentHtml":"Similar issue when I started the game 3 months ago I didn't link my FB or plarium ID. Still haven't and after I got banned I couldn't get back into my account at all. I've had a ticket out since Wednesday night and haven't gotten a response since 24 hours ago. I really don't understand how to get back in.","userRegistered":"1574828861910","userCommentsCount":"3","userName":"IronManGale","createdDate":"1581682216600","editedDate":"0","id":"749334","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh3.googleusercontent.com%2f-NqxFOkovrok%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3relEYp3cLsIRt-MBtfi1uV1Ko_Qeg%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749334","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8938959/","commentUrl":"/en/comment/topic_749353/"},"strings":{"userRole":"","userId":"8938959","contentDraftJs":"","contentHtml":"Same thing here got banned for no reason, loged out tried to restart the game and it just started a new game... Ingame name razkal1 email david.bolila@gmail.com it wont let me logout to relogin or if i put my detail from my original account it just sais theres another acount linked to those detail also ingame support wont load up im confused as what to do","userRegistered":"1569435130793","userCommentsCount":"2","userName":"razkal1","createdDate":"1581683763653","editedDate":"1581683885883","id":"749353","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/57622577.jpeg.jpeg?v=1575315702"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749353","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170768/","commentUrl":"/en/comment/topic_749364/"},"strings":{"userRole":"","userId":"9170768","contentDraftJs":"","contentHtml":"<p>Same problem here .. I guess I will start looking for an other game </p><p>they suck so much in communication with there players  </p>","userRegistered":"1502185475057","userCommentsCount":"1","userName":"losthell","createdDate":"1581684657417","editedDate":"0","id":"749364","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170537/","commentUrl":"/en/comment/topic_749467/"},"strings":{"userRole":"","userId":"9170537","contentDraftJs":"","contentHtml":"After technical issues it restarted and I lost my sacred shard I was in mid getting s character.","userRegistered":"1581579612323","userCommentsCount":"5","userName":"jburney1015","createdDate":"1581691887923","editedDate":"0","id":"749467","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749467","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9132861/","commentUrl":"/en/comment/topic_749549/"},"strings":{"userRole":"","userId":"9132861","contentDraftJs":"","contentHtml":"<p>A also have the same issue my game I'd is Mr.Beardsley and I haven't connected to plarium Id or fb as I didn't think I had to but now all my data is gone and reset after the update and I'd like to recover it as I just got my first legendary on it. I use an iphone to play </p><br>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1581698105033","editedDate":"1581698376533","id":"749549","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749549","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9174615/","commentUrl":"/en/comment/topic_749715/"},"strings":{"userRole":"","userId":"9174615","contentDraftJs":"","contentHtml":"<p>This is the same problem I have had twice. Yesterday it magically fixed itself. Today? No. Game updated kicked me out and refused to load. I deleted the game, reloaded it and it doesnt work. </p><p>To top it all off, I do have a Plarium account and it doesnt seem to matter.</p>So far my day has been spent trying to fix Plariums issues created by their screwy updates. I wont spend another second on this game if my previous profile doesn’t return. I really have no time for this kind of customer service incompetence.","userRegistered":"1581567990310","userCommentsCount":"1","userName":"stvnprc","createdDate":"1581710249087","editedDate":"1581717758490","id":"749715","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749715","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8099167/","commentUrl":"/en/comment/topic_749820/"},"strings":{"userRole":"","userId":"8099167","contentDraftJs":"","contentHtml":"After last update, my game just completely reset. I lost everything. I have to start completely over. I can't even log into my Amazon account to collect the rewards. I was at level 54. How do I recover my account?","userRegistered":"1553269459783","userCommentsCount":"1","userName":"Ray","createdDate":"1581725496463","editedDate":"1581725630017","id":"749820","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749820","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8934921/","commentUrl":"/en/comment/topic_749863/"},"strings":{"userRole":"","userId":"8934921","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Ray said:</div><br><blockquote>After last update, my game just completely reset. I lost everything. I have to start completely over. I can't even log into my Amazon account to collect the rewards. I was at level 54. How do I recover my account?</blockquote>Im with you man I'm lvl 53 and no response from my support tickets still on how to get back to it.","userRegistered":"1574828861910","userCommentsCount":"3","userName":"IronManGale","createdDate":"1581735386450","editedDate":"0","id":"749863","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh3.googleusercontent.com%2f-NqxFOkovrok%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3relEYp3cLsIRt-MBtfi1uV1Ko_Qeg%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749863","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9175819/","commentUrl":"/en/comment/topic_749991/"},"strings":{"userRole":"","userId":"9175819","contentDraftJs":"","contentHtml":"<p>Same problém, reset account, lvl 46 lost??? </p>","userRegistered":"1581756743270","userCommentsCount":"3","userName":"pushimaniak","createdDate":"1581757510540","editedDate":"0","id":"749991","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749991","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170476/","commentUrl":"/en/comment/topic_750182/"},"strings":{"userRole":"","userId":"9170476","contentDraftJs":"","contentHtml":"All, I’m sorry that so many of us have lost our accounts. It seems Plarium doesn’t care too much about it, but I will keep posting here until someone starts addressing this issue. Not just for me. For all of us. ","userRegistered":"1581577201613","userCommentsCount":"3","userName":"mheriksen","createdDate":"1581780243637","editedDate":"0","id":"750182","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750182","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170476/","commentUrl":"/en/comment/topic_751615/"},"strings":{"userRole":"","userId":"9170476","contentDraftJs":"","contentHtml":"<p>Dear Plarium</p><br><p>Five days ago you made my character and all my time spent on this game vanish, just like that. I have sent you support tickets, I have updated this thread several times.</p><br>When will you fix the game so that we who have lost our character and cannot continue playing the game can get back to it?","userRegistered":"1581577201613","userCommentsCount":"3","userName":"mheriksen","createdDate":"1582035866237","editedDate":"0","id":"751615","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751615","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_751878/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hadarin said:</p><br><blockquote><p>Dear Plarium</p><br><p>Five days ago you made my character and all my time spent on this game vanish, just like that. I have sent you support tickets, I have updated this thread several times.</p><br>When will you fix the game so that we who have lost our character and cannot continue playing the game can get back to it?</blockquote><p>Hi</p>What is your in game id pls me and this forum post.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1582089765930","editedDate":"0","id":"751878","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751878","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8420610/","commentUrl":"/en/comment/topic_752265/"},"strings":{"userRole":"","userId":"8420610","contentDraftJs":"","contentHtml":"<p>Hi,</p><p>Same happend to me on my phone it starts the intro, yesterday it worked fine on my phone.</p><p>I can still play on my account on bluestacks.</p><p>Please fix this Plarium</p><p>game id  Jmpj</p>","userRegistered":"1557740628893","userCommentsCount":"1","userName":"alcuescar_3","createdDate":"1582151644590","editedDate":"0","id":"752265","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752265","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9188574/","commentUrl":"/en/comment/topic_752645/"},"strings":{"userRole":"","userId":"9188574","contentDraftJs":"","contentHtml":"Same thing happened to me game I'd is Jedediah herne ","userRegistered":"1582224832927","userCommentsCount":"1","userName":"kevathome44","createdDate":"1582227479307","editedDate":"0","id":"752645","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752645","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9689549/","commentUrl":"/en/comment/topic_818578/"},"strings":{"userRole":"","userId":"9689549","contentDraftJs":"","contentHtml":"<br>Logged in after a few months away from the game to my account completely gone, so annoying, I refuse to start again from being on lvl 58 ","userRegistered":"1517861602310","userCommentsCount":"1","userName":"Stephen Read","createdDate":"1602577074997","editedDate":"0","id":"818578","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"818578","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/13477778/","commentUrl":"/en/comment/topic_1686551/"},"strings":{"userRole":"","userId":"13477778","contentDraftJs":"{\"blocks\":[{\"key\":\"dna15\",\"text\":\"My lizardman got deleted or something 😟 he was my best character too!!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1597814403270","userCommentsCount":"1","userName":"CartoonCat","createdDate":"1698164067793","editedDate":"0","id":"1686551","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1686551","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Any assistance you would be able to provide would be very helpful.</p><br><p>Retrace:</p><p><ul><li>Running the app for around a few months, with a character at level 33</li><li>Update of Raid: Shadow Legends app on iPhone on Wednesday</li><li>After the update, the game starts as if I have no characters</li><li>Tried logging in with Facebook but the game and my Facebook account do not seem connected.</li><li>Deleting the app and reinstalling does not help to restore my character either.</li></ul><p><p>Thank you.</p>","createdDate":"1581577560000","folderId":"680","id":"187816","authorId":"9170476","authorRegistered":"1581577201613","authorName":"mheriksen","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"829","commentsCount":"19","likesCount":"1","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/187816_after-update-my-character-is-gone-and-the-game-has-started-over/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9170526/","commentUrl":"/en/comment/topic_748266/"},"strings":{"userRole":"","userId":"9170526","contentDraftJs":"","contentHtml":"I'm having the same issue ","userRegistered":"1581579260850","userCommentsCount":"4","userName":"archil.chxikvadze","createdDate":"1581580960970","editedDate":"0","id":"748266","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748266","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170592/","commentUrl":"/en/comment/topic_748276/"},"strings":{"userRole":"","userId":"9170592","contentDraftJs":"","contentHtml":"Same problem","userRegistered":"1581581201953","userCommentsCount":"3","userName":"alexander.cibo","createdDate":"1581581620213","editedDate":"0","id":"748276","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748276","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170476/","commentUrl":"/en/comment/topic_749325/"},"strings":{"userRole":"","userId":"9170476","contentDraftJs":"","contentHtml":"It seems a lot of people have this issue and yet I see little to no response. Will we get help and some communication at some point or are we just left to start over? Man, you guys sure suck at the communication aspect of running your business. ","userRegistered":"1581577201613","userCommentsCount":"3","userName":"mheriksen","createdDate":"1581681355727","editedDate":"0","id":"749325","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749325","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8934921/","commentUrl":"/en/comment/topic_749334/"},"strings":{"userRole":"","userId":"8934921","contentDraftJs":"","contentHtml":"Similar issue when I started the game 3 months ago I didn't link my FB or plarium ID. Still haven't and after I got banned I couldn't get back into my account at all. I've had a ticket out since Wednesday night and haven't gotten a response since 24 hours ago. I really don't understand how to get back in.","userRegistered":"1574828861910","userCommentsCount":"3","userName":"IronManGale","createdDate":"1581682216600","editedDate":"0","id":"749334","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh3.googleusercontent.com%2f-NqxFOkovrok%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3relEYp3cLsIRt-MBtfi1uV1Ko_Qeg%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749334","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8938959/","commentUrl":"/en/comment/topic_749353/"},"strings":{"userRole":"","userId":"8938959","contentDraftJs":"","contentHtml":"Same thing here got banned for no reason, loged out tried to restart the game and it just started a new game... Ingame name razkal1 email david.bolila@gmail.com it wont let me logout to relogin or if i put my detail from my original account it just sais theres another acount linked to those detail also ingame support wont load up im confused as what to do","userRegistered":"1569435130793","userCommentsCount":"2","userName":"razkal1","createdDate":"1581683763653","editedDate":"1581683885883","id":"749353","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/57622577.jpeg.jpeg?v=1575315702"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749353","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170768/","commentUrl":"/en/comment/topic_749364/"},"strings":{"userRole":"","userId":"9170768","contentDraftJs":"","contentHtml":"<p>Same problem here .. I guess I will start looking for an other game </p><p>they suck so much in communication with there players  </p>","userRegistered":"1502185475057","userCommentsCount":"1","userName":"losthell","createdDate":"1581684657417","editedDate":"0","id":"749364","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170537/","commentUrl":"/en/comment/topic_749467/"},"strings":{"userRole":"","userId":"9170537","contentDraftJs":"","contentHtml":"After technical issues it restarted and I lost my sacred shard I was in mid getting s character.","userRegistered":"1581579612323","userCommentsCount":"5","userName":"jburney1015","createdDate":"1581691887923","editedDate":"0","id":"749467","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749467","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9132861/","commentUrl":"/en/comment/topic_749549/"},"strings":{"userRole":"","userId":"9132861","contentDraftJs":"","contentHtml":"<p>A also have the same issue my game I'd is Mr.Beardsley and I haven't connected to plarium Id or fb as I didn't think I had to but now all my data is gone and reset after the update and I'd like to recover it as I just got my first legendary on it. I use an iphone to play </p><br>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1581698105033","editedDate":"1581698376533","id":"749549","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749549","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9174615/","commentUrl":"/en/comment/topic_749715/"},"strings":{"userRole":"","userId":"9174615","contentDraftJs":"","contentHtml":"<p>This is the same problem I have had twice. Yesterday it magically fixed itself. Today? No. Game updated kicked me out and refused to load. I deleted the game, reloaded it and it doesnt work. </p><p>To top it all off, I do have a Plarium account and it doesnt seem to matter.</p>So far my day has been spent trying to fix Plariums issues created by their screwy updates. I wont spend another second on this game if my previous profile doesn’t return. I really have no time for this kind of customer service incompetence.","userRegistered":"1581567990310","userCommentsCount":"1","userName":"stvnprc","createdDate":"1581710249087","editedDate":"1581717758490","id":"749715","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749715","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8099167/","commentUrl":"/en/comment/topic_749820/"},"strings":{"userRole":"","userId":"8099167","contentDraftJs":"","contentHtml":"After last update, my game just completely reset. I lost everything. I have to start completely over. I can't even log into my Amazon account to collect the rewards. I was at level 54. How do I recover my account?","userRegistered":"1553269459783","userCommentsCount":"1","userName":"Ray","createdDate":"1581725496463","editedDate":"1581725630017","id":"749820","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749820","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8934921/","commentUrl":"/en/comment/topic_749863/"},"strings":{"userRole":"","userId":"8934921","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Ray said:</div><br><blockquote>After last update, my game just completely reset. I lost everything. I have to start completely over. I can't even log into my Amazon account to collect the rewards. I was at level 54. How do I recover my account?</blockquote>Im with you man I'm lvl 53 and no response from my support tickets still on how to get back to it.","userRegistered":"1574828861910","userCommentsCount":"3","userName":"IronManGale","createdDate":"1581735386450","editedDate":"0","id":"749863","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh3.googleusercontent.com%2f-NqxFOkovrok%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3relEYp3cLsIRt-MBtfi1uV1Ko_Qeg%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749863","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9175819/","commentUrl":"/en/comment/topic_749991/"},"strings":{"userRole":"","userId":"9175819","contentDraftJs":"","contentHtml":"<p>Same problém, reset account, lvl 46 lost??? </p>","userRegistered":"1581756743270","userCommentsCount":"3","userName":"pushimaniak","createdDate":"1581757510540","editedDate":"0","id":"749991","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749991","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170476/","commentUrl":"/en/comment/topic_750182/"},"strings":{"userRole":"","userId":"9170476","contentDraftJs":"","contentHtml":"All, I’m sorry that so many of us have lost our accounts. It seems Plarium doesn’t care too much about it, but I will keep posting here until someone starts addressing this issue. Not just for me. For all of us. ","userRegistered":"1581577201613","userCommentsCount":"3","userName":"mheriksen","createdDate":"1581780243637","editedDate":"0","id":"750182","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750182","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170476/","commentUrl":"/en/comment/topic_751615/"},"strings":{"userRole":"","userId":"9170476","contentDraftJs":"","contentHtml":"<p>Dear Plarium</p><br><p>Five days ago you made my character and all my time spent on this game vanish, just like that. I have sent you support tickets, I have updated this thread several times.</p><br>When will you fix the game so that we who have lost our character and cannot continue playing the game can get back to it?","userRegistered":"1581577201613","userCommentsCount":"3","userName":"mheriksen","createdDate":"1582035866237","editedDate":"0","id":"751615","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751615","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_751878/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hadarin said:</p><br><blockquote><p>Dear Plarium</p><br><p>Five days ago you made my character and all my time spent on this game vanish, just like that. I have sent you support tickets, I have updated this thread several times.</p><br>When will you fix the game so that we who have lost our character and cannot continue playing the game can get back to it?</blockquote><p>Hi</p>What is your in game id pls me and this forum post.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1582089765930","editedDate":"0","id":"751878","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751878","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8420610/","commentUrl":"/en/comment/topic_752265/"},"strings":{"userRole":"","userId":"8420610","contentDraftJs":"","contentHtml":"<p>Hi,</p><p>Same happend to me on my phone it starts the intro, yesterday it worked fine on my phone.</p><p>I can still play on my account on bluestacks.</p><p>Please fix this Plarium</p><p>game id  Jmpj</p>","userRegistered":"1557740628893","userCommentsCount":"1","userName":"alcuescar_3","createdDate":"1582151644590","editedDate":"0","id":"752265","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752265","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9188574/","commentUrl":"/en/comment/topic_752645/"},"strings":{"userRole":"","userId":"9188574","contentDraftJs":"","contentHtml":"Same thing happened to me game I'd is Jedediah herne ","userRegistered":"1582224832927","userCommentsCount":"1","userName":"kevathome44","createdDate":"1582227479307","editedDate":"0","id":"752645","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752645","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9689549/","commentUrl":"/en/comment/topic_818578/"},"strings":{"userRole":"","userId":"9689549","contentDraftJs":"","contentHtml":"<br>Logged in after a few months away from the game to my account completely gone, so annoying, I refuse to start again from being on lvl 58 ","userRegistered":"1517861602310","userCommentsCount":"1","userName":"Stephen Read","createdDate":"1602577074997","editedDate":"0","id":"818578","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"818578","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/13477778/","commentUrl":"/en/comment/topic_1686551/"},"strings":{"userRole":"","userId":"13477778","contentDraftJs":"{\"blocks\":[{\"key\":\"dna15\",\"text\":\"My lizardman got deleted or something 😟 he was my best character too!!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1597814403270","userCommentsCount":"1","userName":"CartoonCat","createdDate":"1698164067793","editedDate":"0","id":"1686551","entityId":"187816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1686551","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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