My gems were reset to 0..

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My gems were reset to 0..

abevan2019

Feb 3, 2020, 21:5202/03/20

02/01/20

My gems were reset to 0..

So I purchased a £9.99 30 day gem pack and when I clicked my champion and ascend and the potion it said I needed it popped up magic keep I clicked this and it opened it up and took my gems away when I didn't click it I emailed plarium support and in game support and received no reply...

So I took a refund on my £9.99 pack as they took the gems I had paid for I didn't receive them so why was I paying for them now I log in and the 226 gems I had from quests and mine have disappeared and been reset to 0 these gems did not come from the purchase and should not of been taken away! I really would like to buy more packs but I don't appreciate buying a pack and not recieving my gems hence why I got a refund

My player id is um39386024 | 38668443 would really appreciate if my 226 gems were returned to me thanks alot!

Comments

Sezzy

Feb 4, 2020, 11:4002/04/20

02/15/19

2725

Pls contact with support in game via tickets.

abevan2019

Feb 4, 2020, 12:4702/04/20

02/01/20

Thanks already tryed that no reply still in 2 days also emailed them no reply hopefully they can fix this and get back to me soon so I can purchase the gem pack again!

abevan2019

Feb 5, 2020, 15:1002/05/20

02/01/20

All sorted thank you for your great services as a moderator of this forum :) and thanks plarium for your good customer services although takes a bit of time for them to respond which is understandable guess they are really busy people eventually they do sort things out!?

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