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Void keep permanently locked for my account

Void keep permanently locked for my account

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Jan 21, 2020, 01:4901/21/20
12/05/19
0

Void keep permanently locked for my account

I haven't been able to enter the Void Keep for a couple of weeks now. It's been saying "Opens Sunday", but has remained locked for both Sundays that I've tried to go in (from morning to night). I can't progress my challenges because it requires that I go into the Void Keep - please fix this.
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Jan 21, 2020, 07:2801/21/20
02/15/19
2725

Hi

Do you have any screenshot when you see its locked ? What is your in game id?