I think my account was stolen

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I think my account was stolen

2Pac

Jan 20, 2020, 20:1901/20/20

11/12/19

I think my account was stolen

hello Pls Help

I have allready submited a tiket from website and from my phone. But no one answer me.

I cant access my account :No account matching this email address was found. Please verify the email address, create an account, or contact Plarium Support

my email address is [email protected]

Please someone help me

Comments

noloses149

Jan 20, 2020, 22:2901/20/20

05/13/19

923

2Pac said:

hello Pls Help
I have allready submited a tiket from website and from my phone. But no one answer me.
I cant access my account :No account matching this email address was found. Please verify the email address, create an account, or contact Plarium Support
my email address is [email protected]
Please someone help me

Hello, if you did not connect it to a plarium acct i do not believe anything can be done.

2Pac

Jan 21, 2020, 06:0301/21/20

Jan 21, 2020, 10:56(edited)

11/12/19

i had plarium Account [email protected] was the account name.

i even have emails from google play from the time i purchase ingame items on this account

I use the same account to connect also from my pc.

is like someone change the email address of my account and the account now do not exist.

I MANAGE TO LOG INTO ACCOUNT FROM PC WITH GOOGLE LINK ACCOUNT.

AND THE ACCOUNT IS HACKEDED.

PLS HELP ME REMOVE THAT EMAIL .

BECAUSE I CANT IS REQUIRE A PASSWORD

Taco Supreme

Jan 24, 2020, 01:5101/24/20

Jan 24, 2020, 01:59(edited)

01/20/20

This just happened to me recently and support was pretty much useless.

I had to take over the email address used by the thief to take my account back myself.

Edit: Sent you a PM on how to get your account back.

Fábio Bião

Mar 6, 2020, 03:5703/06/20

03/05/20

Please i've got got my account hacked to today. How can I remove the e-mail of the thief? I am desperate

terrasolaris

Apr 25, 2020, 10:5204/25/20

04/25/20

I have this same issue with the changed email, support isn't helpful either. Could you share the recovery tips with me as well?

Kn1ghtmare

Apr 29, 2020, 20:2904/29/20

02/15/19

125

Bumping this. Need a mod to weigh in. Probably need to provide a ticket # so they have some info to work with.

Sparkmf2 said:

I have this same issue with the changed email, support isn't helpful either. Could you share the recovery tips with me as well?

billy bob

Apr 29, 2020, 22:0104/29/20

Apr 29, 2020, 22:31(edited)

02/27/20

mine was stolen as well i would appreciate any help my support ticket number is [1854224] hopefully someone can help

ML14

Jun 30, 2021, 18:4006/30/21

06/30/21

This just happend to me today if anyone has info on fixing let me know thanks.

Harbby

Jun 30, 2021, 19:2306/30/21

01/04/20

1698

ML14

This just happend to me today if anyone has info on fixing let me know thanks.

The only people that can help would be support. File a ticket as soon as you can.

ML14

Jun 30, 2021, 19:2506/30/21

06/30/21

I can't I dont have my game ID.

majyst_19_m

Jul 7, 2021, 03:4807/07/21

01/21/21

3 days ago my 2nd account also had
the exact same thing happen. Plarium support has been near useless. I
dont take screenshots of my purchases from 3 months ago, and i have 2
accounts, no way to know which bank transaction is for which account.

Plarium has failed to address any of my questions or concerns,
completely ignoring them, and has failed to give the slightest bit of
care or apology for their incompetence. Just list of demands. In fact it
seems as if they dont really read my emails at all and just give
generic responses. If your customer help doesnt have time to give a
crap, then hire more people.

I encourage 1 star reviews

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But no one answer me.</p><p>I cant access my account :No account matching this email address was found. Please verify the email address, create an account, or contact Plarium Support</p>my email address is j3tlee@gmail.com<br><p>Please someone help me</p></blockquote>Hello, if you did not connect it to a plarium acct i do not believe anything can be done.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1579559352883","editedDate":"0","id":"737166","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737166","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8894113/","commentUrl":"/en/comment/topic_737392/"},"strings":{"userRole":"","userId":"8894113","contentDraftJs":"","contentHtml":"<p><img src=\"//cnt-forum.plarium.com/file.bmp?g=09bbb7f1-e55c-4cf1-b47a-d5a1fe0076b9\">i had plarium Account j3tlee@gmail.com was the account name.</p><p>i even have emails from google play from the time i purchase ingame items on this account </p><p>I use the same account to connect also from my pc.</p><p>is like someone change the email address of my account and the account now do not exist. </p><br><br><br><p>I MANAGE TO LOG INTO ACCOUNT FROM PC WITH GOOGLE LINK ACCOUNT.</p><p>AND THE ACCOUNT IS HACKEDED.</p><p>PLS HELP ME REMOVE THAT EMAIL .</p><p>BECAUSE I CANT IS REQUIRE A PASSWORD</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=a9dc7882-f3c6-440a-8347-7e2c4eeb6bd2\"><br>","userRegistered":"1573594117170","userCommentsCount":"1","userName":"2Pac","createdDate":"1579586609383","editedDate":"1579604202323","id":"737392","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"737392","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9075420/","commentUrl":"/en/comment/topic_739731/"},"strings":{"userRole":"","userId":"9075420","contentDraftJs":"","contentHtml":"<p>This just happened to me recently and support was pretty much useless.</p><br><p>I had to take over the email address used by the thief to take my account back myself. </p><br><p>Edit: Sent you a PM on how to get your account back.</p>","userRegistered":"1579549323540","userCommentsCount":"4","userName":"Taco Supreme ","createdDate":"1579830715500","editedDate":"1579831171860","id":"739731","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"739731","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9220810/","commentUrl":"/en/comment/topic_759062/"},"strings":{"userRole":"","userId":"9220810","contentDraftJs":"","contentHtml":"Please i've got got my account hacked to today. How can I remove the e-mail of the thief? I am desperate","userRegistered":"1583442064803","userCommentsCount":"1","userName":"Fábio Bião","createdDate":"1583467043597","editedDate":"0","id":"759062","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//graph.facebook.com/v2.12/2559208474140997/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759062","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9353022/","commentUrl":"/en/comment/topic_776599/"},"strings":{"userRole":"","userId":"9353022","contentDraftJs":"","contentHtml":"I have this same issue with the changed email, support isn't helpful either. Could you share the recovery tips with me as well? ","userRegistered":"1587811903863","userCommentsCount":"1","userName":"terrasolaris","createdDate":"1587811963783","editedDate":"0","id":"776599","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"776599","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378201/","commentUrl":"/en/comment/topic_778197/"},"strings":{"userRole":"","userId":"7378201","contentDraftJs":"","contentHtml":"<p>Bumping this. Need a mod to weigh in. Probably need to provide a ticket # so they have some info to work with. </p><p><br><p>Sparkmf2 said:</p><br><blockquote>I have this same issue with the changed email, support isn't helpful either. Could you share the recovery tips with me as well? </blockquote><br></p>","userRegistered":"1550268794400","userCommentsCount":"125","userName":"Kn1ghtmare","createdDate":"1588192161200","editedDate":"0","id":"778197","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778197","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9373132/","commentUrl":"/en/comment/topic_778217/"},"strings":{"userRole":"","userId":"9373132","contentDraftJs":"","contentHtml":"<p>mine was stolen as well i would appreciate any help my support ticket number is [1854224] hopefully someone can help<br></p>","userRegistered":"1582772718790","userCommentsCount":"1","userName":"billy bob","createdDate":"1588197695123","editedDate":"1588199476193","id":"778217","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh6.googleusercontent.com/-JATrzbdAo5s/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rf1pUyCwQfjW3M4eAEZQ_B7S9Q7eQ/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"778217","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10576162/","commentUrl":"/en/comment/topic_1489041/"},"strings":{"userRole":"","userId":"10576162","contentDraftJs":"{\"blocks\":[{\"key\":\"20j6q\",\"text\":\"This just happend to me today if anyone has info on fixing let me know thanks.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1625077408097","userCommentsCount":"2","userName":"ML14","createdDate":"1625078450023","editedDate":"0","id":"1489041","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a/AATXAJwxfox-HuB78J-7xS0YZljsVpZV8n8bLo0uv_kl=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1489041","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9088648/","commentUrl":"/en/comment/topic_1489048/"},"strings":{"userRole":"","userId":"9088648","contentDraftJs":"{\"blocks\":[{\"key\":\"2i9na\",\"text\":\"The only people that can help  would be support.  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But no one answer me.</p><p>I cant access my account :No account matching this email address was found. Please verify the email address, create an account, or contact Plarium Support</p>my email address is j3tlee@gmail.com<br><p>Please someone help me</p></blockquote>Hello, if you did not connect it to a plarium acct i do not believe anything can be done.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1579559352883","editedDate":"0","id":"737166","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737166","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8894113/","commentUrl":"/en/comment/topic_737392/"},"strings":{"userRole":"","userId":"8894113","contentDraftJs":"","contentHtml":"<p><img src=\"//cnt-forum.plarium.com/file.bmp?g=09bbb7f1-e55c-4cf1-b47a-d5a1fe0076b9\">i had plarium Account j3tlee@gmail.com was the account name.</p><p>i even have emails from google play from the time i purchase ingame items on this account </p><p>I use the same account to connect also from my pc.</p><p>is like someone change the email address of my account and the account now do not exist. </p><br><br><br><p>I MANAGE TO LOG INTO ACCOUNT FROM PC WITH GOOGLE LINK ACCOUNT.</p><p>AND THE ACCOUNT IS HACKEDED.</p><p>PLS HELP ME REMOVE THAT EMAIL .</p><p>BECAUSE I CANT IS REQUIRE A PASSWORD</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=a9dc7882-f3c6-440a-8347-7e2c4eeb6bd2\"><br>","userRegistered":"1573594117170","userCommentsCount":"1","userName":"2Pac","createdDate":"1579586609383","editedDate":"1579604202323","id":"737392","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"737392","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9075420/","commentUrl":"/en/comment/topic_739731/"},"strings":{"userRole":"","userId":"9075420","contentDraftJs":"","contentHtml":"<p>This just happened to me recently and support was pretty much useless.</p><br><p>I had to take over the email address used by the thief to take my account back myself. </p><br><p>Edit: Sent you a PM on how to get your account back.</p>","userRegistered":"1579549323540","userCommentsCount":"4","userName":"Taco Supreme ","createdDate":"1579830715500","editedDate":"1579831171860","id":"739731","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"739731","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9220810/","commentUrl":"/en/comment/topic_759062/"},"strings":{"userRole":"","userId":"9220810","contentDraftJs":"","contentHtml":"Please i've got got my account hacked to today. How can I remove the e-mail of the thief? I am desperate","userRegistered":"1583442064803","userCommentsCount":"1","userName":"Fábio Bião","createdDate":"1583467043597","editedDate":"0","id":"759062","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//graph.facebook.com/v2.12/2559208474140997/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759062","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9353022/","commentUrl":"/en/comment/topic_776599/"},"strings":{"userRole":"","userId":"9353022","contentDraftJs":"","contentHtml":"I have this same issue with the changed email, support isn't helpful either. Could you share the recovery tips with me as well? ","userRegistered":"1587811903863","userCommentsCount":"1","userName":"terrasolaris","createdDate":"1587811963783","editedDate":"0","id":"776599","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"776599","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378201/","commentUrl":"/en/comment/topic_778197/"},"strings":{"userRole":"","userId":"7378201","contentDraftJs":"","contentHtml":"<p>Bumping this. Need a mod to weigh in. Probably need to provide a ticket # so they have some info to work with. </p><p><br><p>Sparkmf2 said:</p><br><blockquote>I have this same issue with the changed email, support isn't helpful either. Could you share the recovery tips with me as well? </blockquote><br></p>","userRegistered":"1550268794400","userCommentsCount":"125","userName":"Kn1ghtmare","createdDate":"1588192161200","editedDate":"0","id":"778197","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778197","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9373132/","commentUrl":"/en/comment/topic_778217/"},"strings":{"userRole":"","userId":"9373132","contentDraftJs":"","contentHtml":"<p>mine was stolen as well i would appreciate any help my support ticket number is [1854224] hopefully someone can help<br></p>","userRegistered":"1582772718790","userCommentsCount":"1","userName":"billy bob","createdDate":"1588197695123","editedDate":"1588199476193","id":"778217","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh6.googleusercontent.com/-JATrzbdAo5s/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rf1pUyCwQfjW3M4eAEZQ_B7S9Q7eQ/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"778217","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/10576162/","commentUrl":"/en/comment/topic_1489041/"},"strings":{"userRole":"","userId":"10576162","contentDraftJs":"{\"blocks\":[{\"key\":\"20j6q\",\"text\":\"This just happend to me today if anyone has info on fixing let me know thanks.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1625077408097","userCommentsCount":"2","userName":"ML14","createdDate":"1625078450023","editedDate":"0","id":"1489041","entityId":"183672","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a/AATXAJwxfox-HuB78J-7xS0YZljsVpZV8n8bLo0uv_kl=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1489041","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9088648/","commentUrl":"/en/comment/topic_1489048/"},"strings":{"userRole":"","userId":"9088648","contentDraftJs":"{\"blocks\":[{\"key\":\"2i9na\",\"text\":\"The only people that can help  would be support.  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