Game crashed during shard pull and champion was not awarded

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Game crashed during shard pull and champion was not awarded

Jan 20, 2020, 14:5801/20/20

12/18/19

Game crashed during shard pull and champion was not awarded

I submitted a support ticket at the time this happened but did not get a response and the ticket has been closed. During the 2x void event I bought several packs. No issues except during 1 individual summon the game crashed and when I logged back in a new void champ hadn't been added. This occurred on 1/10/20 at ~10:15pm CST.

Can someone please send me another void shard, or roll me a void shard with 2x rates and just add the champion to my roster. Whatever is easiest.

Thanks for the help!

player ID: um31269161 | 30706932

Comments

Sezzy

Jan 21, 2020, 07:2401/21/20

02/15/19

2725

I will ask from support.

Sezzy

Jan 22, 2020, 05:1201/22/20

02/15/19

2725

The last hero summon result at approx 22:15 user's time was Malbranche.

Noble*6

Jan 22, 2020, 15:1601/22/20

Jan 22, 2020, 15:18(edited)

12/18/19

Well I bought like $125 worth of shards and yes, I pulled a couple of malbranches, but I'm just letting you know that during 1 pull the game crashed on me.

But let's assume I'm wrong and made a mistake.... I have dropped $500 on this game in < 2 months. Do you really want to irritate me by making me feel like I didn't get what I paid for?

Assume this is some scam and I'm intentionally trying to get something for free... is 1 void shard really what i would be going after?

Hell, after $500 in < 2 months you should be ecstatic to assist, throw me some legendary to make sure I'm extra super happy. But I'm not asking for that. I'm just asking to get what I paid for. A single void shard I can save for a 2x event, or a random champ which has been rolled at double rates.

Sezzy

Jan 23, 2020, 05:2301/23/20

Jan 23, 2020, 05:34(edited)

02/15/19

2725

I got this information from our support. The summons are always happened in server side. i had a crash too in a past under summon without any losses.

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During the 2x void event I bought several packs.  No issues except during 1 individual summon the game crashed and when I logged back in a new void champ hadn't been added.  This occurred on 1/10/20 at ~10:15pm CST.</p><p>Can someone please send me another void shard, or roll me a void shard with 2x rates and just add the champion to my roster.  Whatever is easiest.</p><p>Thanks for the help!</p><p>player ID: um31269161 | 30706932</p><br>","createdDate":"1579532280000","folderId":"680","id":"183652","authorId":"9020362","authorRegistered":"1576685217630","authorName":"Noble*6","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"394","commentsCount":"4","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/183652_game-crashed-during-shard-pull-and-champion-was-not-awarded/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_737456/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p>I will ask from support.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579591499803","editedDate":"0","id":"737456","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_737907/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"Hi<br><p>The last hero summon result at approx 22:15 user's time was Malbranche.</p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579669937680","editedDate":"0","id":"737907","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737907","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9020362/","commentUrl":"/en/comment/topic_738166/"},"strings":{"userRole":"","userId":"9020362","contentDraftJs":"","contentHtml":"<p>Well I bought like $125 worth of shards and yes, I pulled a couple of malbranches, but I'm just letting you know that during 1 pull the game crashed on me.</p><p>But let's assume I'm wrong and made a mistake.... I have dropped $500 on this game in < 2 months.  Do you really want to irritate me by making me feel like I didn't get what I paid for?</p><br><p>Assume this is some scam and I'm intentionally trying to get something for free... is 1 void shard really what i would be going after?</p><br>Hell, after $500 in < 2 months you should be ecstatic to assist, throw me some legendary to make sure I'm extra super happy.  But I'm not asking for that.  I'm just asking to get what I paid for.  A single void shard I can save for a 2x event, or a random champ which has been rolled at double rates.","userRegistered":"1576685217630","userCommentsCount":"3","userName":"Noble*6","createdDate":"1579706201453","editedDate":"1579706336123","id":"738166","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"738166","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_738364/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>I got this information from our support. The summons are always happened in server side. i had a crash too in a past under summon without any losses.</p><br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579756990723","editedDate":"1579757647280","id":"738364","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"738364","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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During the 2x void event I bought several packs.  No issues except during 1 individual summon the game crashed and when I logged back in a new void champ hadn't been added.  This occurred on 1/10/20 at ~10:15pm CST.</p><p>Can someone please send me another void shard, or roll me a void shard with 2x rates and just add the champion to my roster.  Whatever is easiest.</p><p>Thanks for the help!</p><p>player ID: um31269161 | 30706932</p><br>","createdDate":"1579532280000","folderId":"680","id":"183652","authorId":"9020362","authorRegistered":"1576685217630","authorName":"Noble*6","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"394","commentsCount":"4","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/183652_game-crashed-during-shard-pull-and-champion-was-not-awarded/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_737456/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p>I will ask from support.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579591499803","editedDate":"0","id":"737456","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_737907/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"Hi<br><p>The last hero summon result at approx 22:15 user's time was Malbranche.</p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579669937680","editedDate":"0","id":"737907","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737907","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9020362/","commentUrl":"/en/comment/topic_738166/"},"strings":{"userRole":"","userId":"9020362","contentDraftJs":"","contentHtml":"<p>Well I bought like $125 worth of shards and yes, I pulled a couple of malbranches, but I'm just letting you know that during 1 pull the game crashed on me.</p><p>But let's assume I'm wrong and made a mistake.... I have dropped $500 on this game in < 2 months.  Do you really want to irritate me by making me feel like I didn't get what I paid for?</p><br><p>Assume this is some scam and I'm intentionally trying to get something for free... is 1 void shard really what i would be going after?</p><br>Hell, after $500 in < 2 months you should be ecstatic to assist, throw me some legendary to make sure I'm extra super happy.  But I'm not asking for that.  I'm just asking to get what I paid for.  A single void shard I can save for a 2x event, or a random champ which has been rolled at double rates.","userRegistered":"1576685217630","userCommentsCount":"3","userName":"Noble*6","createdDate":"1579706201453","editedDate":"1579706336123","id":"738166","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"738166","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_738364/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>I got this information from our support. The summons are always happened in server side. i had a crash too in a past under summon without any losses.</p><br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579756990723","editedDate":"1579757647280","id":"738364","entityId":"183652","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"738364","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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