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Didn't receive christmast gift

Didn't receive christmast gift

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Dec 26, 2019, 10:5712/26/19
05/24/19
4

Didn't receive christmast gift

Strangely however, I did receive the clan boss  key, arena tokens and the energy but no shards.

any help would be greatly appreciated.

Player ID: um10850134 | 10687722

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Dec 26, 2019, 13:4312/26/19
02/15/19
2725
Alireza said:

Strangely however, I did receive the clan boss  key, arena tokens and the energy but no shards.

any help would be greatly appreciated.

Player ID: um10850134 | 10687722

Hi will ask. 
Dec 26, 2019, 15:2012/26/19
02/15/19
2725

Sezzy said:


Alireza said:


Strangely however, I did receive the clan boss  key, arena tokens and the energy but no shards.

any help would be greatly appreciated.

Player ID: um10850134 | 10687722

Hi will ask. 

You wasn't active in the game on December, 11-25. 

Dec 26, 2019, 15:2412/26/19
05/24/19
4

So any one wasn't active is not eligible to receive the gifts?! that's absurd.

One of the points of these gifts is to bring back old players isn't it?!
Dec 26, 2019, 15:4812/26/19
05/24/19
4

Sezzy said:


Sezzy said:


Alireza said:


Strangely however, I did receive the clan boss  key, arena tokens and the energy but no shards.

any help would be greatly appreciated.

Player ID: um10850134 | 10687722

Hi will ask. 

You wasn't active in the game on December, 11-25.




It says each and everyone of you! quite literally! not everyone who were active during 10-25 Dec. what you  just said  is completely wrong, as a "part of Plarium family" -That's how you addressed us-, It's safe to say that I should be getting the gift aswell.