Clicked in-game link, now, game reset to lvl 1

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Clicked in-game link, now, game reset to lvl 1

Dec 24, 2019, 16:2612/24/19

12/05/19

Clicked in-game link, now, game reset to lvl 1

I believe I accidentally clicked on an in-game link to the developer's website. While the page was loading, I 'x'ed out of the page, now when I go to play, the game starts over with no experience and no creatures. Please help me re-establish my account on my phone. Thanks!

Comments

NeonShrooms

Dec 24, 2019, 17:4412/24/19

Dec 24, 2019, 17:45(edited)

12/19/19

This happened to me earlier around 11 today. The game started lagging and crashing around 8 this morning and then a pop-up said re-login or contact support. I clicked contact support and after that it went to re log me in and it crashed. After I re clicked the app to log back in it started me over from square one. I've contacted support multiple times and I have gotten nothing back besides an automated email about this issue.

Deleted

Dec 25, 2019, 07:4512/25/19

Me too! Lost my game

Sezzy

Dec 25, 2019, 17:0712/25/19

02/15/19

2725

Unknown_Ranger said:

Me too! Lost my game

Plese contact with our support.

Thank you

lokikev88

Dec 27, 2019, 20:3912/27/19

12/05/19

How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me.

Sezzy

Dec 28, 2019, 07:4212/28/19

02/15/19

2725

lokikev88 said:

How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me.

Use this emqil [email protected].

lokikev88

Dec 28, 2019, 20:1812/28/19

12/05/19

RESOLVED!

I uninstalled the app, reinstalled, and it presented the sign in screen instead of starting up the tutorial and forcing me to take part. When I signed in, my previous status, experience, and heros were all restored!

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Lost my game</blockquote><p>HI</p><p>Plese contact with our support. </p>Thank you","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1577293663817","editedDate":"0","id":"724146","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724146","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8983105/","commentUrl":"/en/comment/topic_724956/"},"strings":{"userRole":"","userId":"8983105","contentDraftJs":"","contentHtml":"How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me. ","userRegistered":"1575513374683","userCommentsCount":"3","userName":"lokikev88","createdDate":"1577479162163","editedDate":"0","id":"724956","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724956","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_725250/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>lokikev88 said:</p><br><blockquote>How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me. </blockquote><p>hi</p>Use this emqil raid.support@plarium.com. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1577518970177","editedDate":"0","id":"725250","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"725250","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8983105/","commentUrl":"/en/comment/topic_725620/"},"strings":{"userRole":"","userId":"8983105","contentDraftJs":"","contentHtml":"<p>RESOLVED!</p><br>I uninstalled the app, reinstalled, and it presented the sign in screen instead of starting up the tutorial and forcing me to take part. 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Thanks!</p>","createdDate":"1577204760000","folderId":"680","id":"176544","authorId":"8983105","authorRegistered":"1575513374683","authorName":"lokikev88","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"513","commentsCount":"6","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/176544_clicked-in-game-link--now--game-reset-to-lvl-1/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8983254/","commentUrl":"/en/comment/topic_723790/"},"strings":{"userRole":"","userId":"8983254","contentDraftJs":"","contentHtml":"This happened to me earlier around 11 today. The game started lagging and crashing around 8 this morning and then a pop-up said re-login or contact support. I clicked contact support and after that it went to re log me in and it crashed. After I re clicked the app to log back in it started me over from square one. I've contacted support multiple times and I have gotten nothing back besides an automated email about this issue. ","userRegistered":"1576774994157","userCommentsCount":"2","userName":"NeonShrooms","createdDate":"1577209441767","editedDate":"1577209520587","id":"723790","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"723790","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8984296/","commentUrl":"/en/comment/topic_723957/"},"strings":{"userRole":"","userId":"8984296","contentDraftJs":"","contentHtml":"Me too! Lost my game","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1577259907640","editedDate":"0","id":"723957","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"723957","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_724146/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Unknown_Ranger said:</p><br><blockquote>Me too! Lost my game</blockquote><p>HI</p><p>Plese contact with our support. </p>Thank you","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1577293663817","editedDate":"0","id":"724146","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724146","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8983105/","commentUrl":"/en/comment/topic_724956/"},"strings":{"userRole":"","userId":"8983105","contentDraftJs":"","contentHtml":"How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me. ","userRegistered":"1575513374683","userCommentsCount":"3","userName":"lokikev88","createdDate":"1577479162163","editedDate":"0","id":"724956","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724956","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_725250/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>lokikev88 said:</p><br><blockquote>How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me. </blockquote><p>hi</p>Use this emqil raid.support@plarium.com. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1577518970177","editedDate":"0","id":"725250","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"725250","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8983105/","commentUrl":"/en/comment/topic_725620/"},"strings":{"userRole":"","userId":"8983105","contentDraftJs":"","contentHtml":"<p>RESOLVED!</p><br>I uninstalled the app, reinstalled, and it presented the sign in screen instead of starting up the tutorial and forcing me to take part. When I signed in, my previous status, experience, and heros were all restored! ","userRegistered":"1575513374683","userCommentsCount":"3","userName":"lokikev88","createdDate":"1577564283820","editedDate":"0","id":"725620","entityId":"176544","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"725620","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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