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Clicked in-game link, now, game reset to lvl 1

Clicked in-game link, now, game reset to lvl 1

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Dec 24, 2019, 16:2612/24/19
12/05/19
3

Clicked in-game link, now, game reset to lvl 1

I believe I accidentally clicked on an in-game link to the developer's website. While the page was loading, I 'x'ed out of the page, now when I go to play, the game starts over with no experience and no creatures. Please help me re-establish my account on my phone. Thanks!

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513
Comments
6
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Dec 24, 2019, 17:4412/24/19
Dec 24, 2019, 17:45(edited)
12/19/19
2
This happened to me earlier around 11 today. The game started lagging and crashing around 8 this morning and then a pop-up said re-login or contact support. I clicked contact support and after that it went to re log me in and it crashed. After I re clicked the app to log back in it started me over from square one. I've contacted support multiple times and I have gotten nothing back besides an automated email about this issue. 
Dec 25, 2019, 07:4512/25/19
1
Me too! Lost my game
Dec 25, 2019, 17:0712/25/19
02/15/19
2725

Unknown_Ranger said:


Me too! Lost my game

HI

Plese contact with our support. 

Thank you
Dec 27, 2019, 20:3912/27/19
12/05/19
3
How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me. 
Dec 28, 2019, 07:4212/28/19
02/15/19
2725

lokikev88 said:


How do we contact support? I've searched support and all the only responses are that no one can contact support! This is do or die for me with this game; I'm not going to start over from the beginning. I'll uninstall the game if support doesn't want to assist me. 

hi

Use this emqil [email protected]
Dec 28, 2019, 20:1812/28/19
12/05/19
3

RESOLVED!


I uninstalled the app, reinstalled, and it presented the sign in screen instead of starting up the tutorial and forcing me to take part. When I signed in, my previous status, experience, and heros were all restored!