Back up codes not working

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Back up codes not working

Ruxer

Mar 21, 2025, 20:168 days

01/16/25

Back up codes not working

Hello,

I've trying to access my account with one of those 10 back-up codes which none of them are working, my account ended up getting deactivated (got an e-mail to activate) but still i can't log in on any device (i may have lost my google authenticator code but ofc i still have the 10 back up codes)

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Ruxer

Mar 22, 2025, 11:307 days

01/16/25

Only thing i got was an auto e-mail saying that there's a lot of requests and will take time to see my ticket, i don't even have the ticket info if there's a way to consult it, is there? Is the support able to deactivate the 2FA option? I can't even log in on Plarium play or this forum so I'm using a second account for it

dthorne04Moderator

Mar 23, 2025, 18:046 days

12/30/20

6710

Ruxer

Hi,

Support tickets over the weekend tend to take longer time, so please be patient.

The replies to the ticket should just go to the email you listed/used for the ticket. As well, they can deactivate 2FA but usually only with information related to your account that you will need to provide.

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