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Locked Out of AccountLocked Out of Account

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Locked Out of Account

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Jan 29, 2025, 00:5901/29/25
01/26/25
1

Locked Out of Account

After making a few purchases I decided I'd like to secure my account since my old email has become inactive. A few messages later with player support via mobile in game I'm able to provide enough evidence that I am the owner of the account. After proving ownership of the account I was prompted to provide an active email to reset my credentials, however I never recieved said email. I have successfully recovered my account to only be locked out of it for nearly a week. Now I am back to step one of submitting a ticket to wait upwards of a couple days for an automated response? Or to be told that I am lacking information after already successfully recovering the account less than 48 hours ago? Some assistance on the matter would be appreciated. I do have the current pending ticket.

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Jan 29, 2025, 15:1001/29/25
01/26/25
1

It took five days to recover, but I'm sure the Alice/Hatter Event does not help with the amount of tickets the support team has to process. My best advice to anyone in a similar matter is to provide player support with as much detailed information as possible. After that try to remain patient, your ticket will be processed eventually.