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Jan 12, 2025, 15:0901/12/25
08/04/22
0

No account matching email

I put together a new PC and installed a new instance of PlariumPlay. When I go to access an alt account using the email I get error message: "No account matching this email address was found."

I literally was just on my alt prior to upgrading my PC. I have the old hard drive with old instance of PlariumPlay, is there user account data/cache that I can copy over and where is it? I tried copying what I thought was user data/cache but it didn't work. I sent an message to support but it has been days with no response and I don't want to miss the Alice Chase. Any other ideas? Please advise.

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dthorne04Moderator
Jan 12, 2025, 20:1501/12/25
Jan 12, 2025, 20:16(edited)
12/30/20
6508

Unfortunately going to have to wait for a reply from support - which takes longer due to the weekend, sorry. =/

The data for your account won't matter as it pertains to hard drives, caches, etc. but will just be tied to specific login credentials - assuming they're proper/correct.