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Dec 27, 2024, 06:5012/27/24
01/01/19
2

Google 2fa

Hello . how i can drop my 2fa google authentificator from my account. if i change mob phone and cant use previous 2fa ? 

Tech supp dont answer me . I wait 5 days in a row 


And what reason - ive been banned for 1 day ?? for what ?? 

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11
Comments
4
Comments
dthorne04Moderator
Dec 28, 2024, 03:4012/28/24
12/30/20
6514

Hi,

Unfortunately you'll likely have to be patient with support replies. They'll have to assist you with any 2FA/account related problems. 

As for why you've been banned - only support will know that. 

Dec 28, 2024, 10:2912/28/24
01/01/19
2

But they dont answer to me)) How long need to wait ? Thanks for your answer) 

dthorne04Moderator
Dec 29, 2024, 06:4412/29/24
12/30/20
6514
Fedorovich-

But they dont answer to me)) How long need to wait ? Thanks for your answer) 

Unfortunately no idea on timeline. =/

Holidays seem to be slowing things down a bit. 

Dec 30, 2024, 05:3412/30/24
01/01/19
2

holidays.. i think supports ,  must working 24\7 , 365 day per year... this ! support. idk , thx