Cannot connect to my accounts

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Cannot connect to my accounts

jasoncrouse1976

Aug 13, 2019, 01:4308/13/19

03/14/19

Cannot connect to my accounts

It has been well over 12hours and I cannot connect to the server to log into my account. It tells me to check my internet connection, which is fine. If this issue is not fixed soon you are going to lose a customer I promise you that.

Comments

jasoncrouse1976

Aug 13, 2019, 18:5808/13/19

03/14/19

Still no response from tech support

jasoncrouse1976

Aug 14, 2019, 04:2908/14/19

03/14/19

I have not been able to connect to the game in over 2 days now. I just reached lvl 60 and am a clan leader of a full clan. I was in the process of completion of the newest fusion legendary. Completed the campaign on Brutal and farming it. Spent lots of money in the game not to mention countless hours.

Like I said I have not been able to connect to the game for over 2 days and have sent requests to tech support along with posting on the facebook page and emailing to tech support with no response.

I am greatly disappointed in not being able to come up with a solution so I am able to get back in game in a timely manner.

Spending my time and money on this game I would like to know how I am going to be reimbursed? Is it plarium's intention to just take the money and run? Does plarium even care about it's customers? As of right now to me it seems like the answer is NO! 😠

Aryxas

Aug 18, 2019, 04:3308/18/19

10/24/15

Hello 2 days ago i played this game. Now cant connect my old account. My account Username Aryxas. In team was 2 hunters , support ane hp.

Aryxas

Aug 18, 2019, 05:2108/18/19

10/24/15

Aryxas said:

Hello 2 days ago i played this game. Now cant connect my old account. My account Username Aryxas. In team was 2 hunters , support ane hp.

bereeves72

Aug 18, 2019, 23:5708/18/19

04/21/19

I cannot connect to my account either. I checked the announcements and I'm not seeing a message that the servers are down. Been playing for months and now I can't log in. Internet is fine.

ajaxbarnes

Aug 19, 2019, 16:0708/19/19

02/21/19

Cannot log on to my account since yesterday just getting the re-log in or support screen

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If this issue is not fixed soon you are going to lose a customer I promise you that.","createdDate":"1565660580000","folderId":"680","id":"146282","authorId":"8018428","authorRegistered":"1552588531663","authorName":"jasoncrouse1976","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1117","commentsCount":"6","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/146282_cannot-connect-to-my-accounts/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8018428/","commentUrl":"/en/comment/topic_657981/"},"strings":{"userRole":"","userId":"8018428","contentDraftJs":"","contentHtml":"Still no response from tech support","userRegistered":"1552588531663","userCommentsCount":"3","userName":"jasoncrouse1976","createdDate":"1565722729023","editedDate":"0","id":"657981","entityId":"146282","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"657981","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8018428/","commentUrl":"/en/comment/topic_658439/"},"strings":{"userRole":"","userId":"8018428","contentDraftJs":"","contentHtml":"<p>I have not been able to connect to the game in over 2 days now. I just reached lvl 60 and am a clan leader of a full clan. I was in the process of completion of the newest fusion legendary. Completed the campaign on Brutal and farming it. Spent lots of money in the game not to mention countless hours.\r</p>\r<p>Like I said I have not been able to connect to the game for over 2 days and have sent requests to tech support along with posting on the facebook page and emailing to tech support with no response.\r</p>\r<p>I am greatly disappointed in not being able to come up with a solution so I am able to get back in game in a timely manner.\r</p>\r<p>Spending my time and money on this game I would like to know how I am going to be reimbursed? Is it plarium's intention to just take the money and run? Does plarium even care about it's customers? As of right now to me it seems like the answer is NO! 😠</p>","userRegistered":"1552588531663","userCommentsCount":"3","userName":"jasoncrouse1976","createdDate":"1565756973310","editedDate":"0","id":"658439","entityId":"146282","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658439","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8639678/","commentUrl":"/en/comment/topic_660866/"},"strings":{"userRole":"","userId":"8639678","contentDraftJs":"","contentHtml":"Hello 2 days ago i played this game. Now cant connect my old account. My account Username Aryxas. 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In team was 2 hunters , support ane hp.</blockquote><br>","userRegistered":"1445714825893","userCommentsCount":"2","userName":"Aryxas","createdDate":"1566105689673","editedDate":"0","id":"660868","entityId":"146282","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"660868","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8469378/","commentUrl":"/en/comment/topic_661155/"},"strings":{"userRole":"","userId":"8469378","contentDraftJs":"","contentHtml":"I cannot connect to my account either.  I checked the announcements and I'm not seeing a message that the servers are down. Been playing for months and now I can't log in. Internet is fine.  ","userRegistered":"1555872180437","userCommentsCount":"2","userName":"bereeves72","createdDate":"1566172627643","editedDate":"0","id":"661155","entityId":"146282","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/50356027.jpeg.jpeg?v=1562846390"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"661155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7671487/","commentUrl":"/en/comment/topic_661540/"},"strings":{"userRole":"","userId":"7671487","contentDraftJs":"","contentHtml":"Cannot log on to my account since yesterday just getting the re-log in or support screen ","userRegistered":"1550740936423","userCommentsCount":"1","userName":"ajaxbarnes","createdDate":"1566230869263","editedDate":"0","id":"661540","entityId":"146282","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/790.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"661540","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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