Hi guys, started 5 days ago and on the shard thing said i had 2 weeks to pull 15 shards to get a guarantee ronda. Pulled the last of the shards today but no Ronda
Go ahead and open a Support Ticket from within the game by clicking your PfP, then Info, then Support. Let them know your guaranteed event ended early.
I'll check into this on my end, but lets get the support ticket started please.