Feb 5, 2023, 15:1602/05/23
are they brand new accounts on devices that have never had Raid on them?
If the answer to both of those is yes, please contact support either in game or: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*1175k0k*_ga*b2lkODU1MTEwMTA2OS4xNjYxODI2ODE1*_ga_5FNDF9DMY8*MTY3NTYyNjg3My41NTIuMS4xNjc1NjMwODQ4LjYwLjAuMA.. and see if they can assist you.