Lost Account all purchases and upgrades

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Lost Account all purchases and upgrades

kristian.oakley1994

Jul 4, 2019, 14:3707/04/19

07/04/19

Lost Account all purchases and upgrades

I seem to have had my account and progress deleted. After failing to download an update, I decided to reinstall the game, and when loading up the game has given me a new account. I don't want to quit, it would be a shame, I would just like to get my old account back.

I have all the purchase information and card details. If this is of any help.

Hopefully someone gets back to me soon.

Many thanks.

Kristian.

Edit : I also have the username for said account.

Comments

Jeffrey Glasgow

Jul 4, 2019, 21:2407/04/19

07/04/19

Im having The same issue , i had a second account i spent money on, forgot to connect it to plarium id and now its just gone i cant seem to be able to log into it at all

feldspar

Dec 27, 2023, 21:4912/27/23

12/27/23

my grandson saw an ad on facebook for a free legndary so he went there thinkng he was helping me, now I can't get my old account loaded

dthorne04Moderator

Dec 28, 2023, 05:4912/28/23

12/30/20

6215

feldspar

my grandson saw an ad on facebook for a free legndary so he went there thinkng he was helping me, now I can't get my old account loaded

hi there:

are you signed into the correct account? have you tried signing back in with your login credentials?

if that's not the issue, what kind of problem(s) are you dealing with?

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