Lots of us with this problem and nothing from support at all.  I've already left a review on Google Play store and requested refunds for money spent in-app.

Gripen said:

Got banned after getting kicked out of arena a few times due to a bug in game.

Fun when you spend IRL money on a game and they have the nerve to ban you when the issue is on their part.

I demand a refund of my money

Hi

Could you send be screenshot from your ban screen?

Thank you

Same problem here.

Hi

Please send to us screenshot from you ban screen via discord or here after pm me.

Thank you