Linked to facebook but lost my progress

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Linked to facebook but lost my progress

Mar 23, 2019, 18:4203/23/19

03/23/19

Linked to facebook but lost my progress

I just started playing yesterday, like the game so i spent some money on it. It asked me to link to facebook and change my user name to save my progress but I lost everything. All the game does it start tutorial, no place to log in? User name is Batmedic, hope you can help me.

Comments

1 2

Sezzy

Apr 5, 2019, 04:2104/05/19

02/15/19

2725

Hi Everyone!

Please open ticket to our in game support. They will help you.

DolphinC10

Apr 11, 2019, 17:1104/11/19

09/13/18

scape211 said:

I have the exact same issue. Ive been playing for a few days, spent some money and just got into a clan. I then realised I could connect my account so I did and it made me go through the tutorial. I thought it was odd, but figured it did some sort of a reset. So i patiently went back through the tutorial only to find my account was now connect to this fresh one and my days of progress and money are gone.

I hope someone can help me. My Username is Scape211.

Deleted

Apr 15, 2019, 20:2204/15/19

Ive got the same issues since today..had to start with the tutorial..was on level 38..all gone. I wrote a ticket, anybody out there whos problems are fixed?

bunnyluvbball

Apr 16, 2019, 02:5604/16/19

04/16/19

My account was reset too after first logging in facebook today. I wrote a ticket and waiting for their reply. Level 31/32 and a few money was spent.

Sagesilver

Apr 21, 2019, 05:5104/21/19

12/30/18

I did this today as well - linked to Facebook. Level 34 account. Raised a ticket. Anyone had this fixed yet ?

Deleted

Oct 14, 2019, 03:5610/14/19

The same happened to me. I simply logged off and logged back again and received everything back

JigsaW

Dec 14, 2019, 15:4812/14/19

03/30/17

Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account

Sezzy

Dec 16, 2019, 08:3112/16/19

02/15/19

2725

JigsaW said:

Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account

Pls open a ticket in game .

Thank you

Deleted

Dec 17, 2019, 20:4812/17/19

Sezzy said:

Hi Everyone!
Please open ticket to our in game support. They will help you.

I’ve submitted 3 tickets and still no help about to give up and uninstall game please help

beman1991

Dec 17, 2019, 22:1812/17/19

12/17/19

Linked FB and progress reset need help before I just uninstall and waste all that time and money original Id was 10156781219283342

The new id it’s givin me is um31828310 | 31247782

Anyone be of assistance would be remarkable Iv filled out 3 different tickets with no help to fix the problem lmk y’all know how to solve my issue

ernestrateliff

Dec 20, 2019, 18:0612/20/19

12/20/19

Just happened to me too. Over a month and some hard earned money lost in one click. Has anyone figured this issue out yet??

ernestrateliff

Dec 20, 2019, 18:3612/20/19

12/20/19

Ok I figured it out. For me anyway. Hopefully before you tried to link your Facebook you created a plarium account and linked it. If so just complete the tutorial on the new account then click on your account top left and log out of that account, hopefully u remember your email and password u linked to plarium. If so enter it and it will bring up your old account. Hope this helps. It did for me.

Deleted

Dec 22, 2019, 08:0712/22/19

Someone please help. I tried to link Facebook to this game and lost everything

Sezzy

Dec 22, 2019, 08:4212/22/19

02/15/19

2725

Unknown_Ranger said:

Someone please help. I tried to link Facebook to this game and lost everything

Please open a ticket in game.

Thank you

nhan_ha89

Feb 26, 2020, 19:4402/26/20

02/26/20

The in game support is not working now

pablo.ambrosy

Apr 4, 2020, 11:4504/04/20

04/04/20

Hi, I connected to Facebook, then logged out. When I try to log-in again, it says that may Facebook account is linked to another account. I had no Plarium ID associated. This is a level 59 account, I have invested quite a lot of time on it. I have opened two in-game tickets to support but received no reply. Can I have some help on this?

antonia.c.ellis

Apr 30, 2020, 10:1004/30/20

04/30/20

I’ve got the exact same problem after I was told I would need to re-login to verify a payment. I now can’t login as it was only connected to my Facebook account and NOT my plarium account. I’m also not able to log a ticket in game as it won’t let submit a ticket :(

davidcibeiras

May 11, 2020, 07:5705/11/20

05/11/20

It happened to me yesterday... linked to facebook, I lost my olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...

Grunow

May 11, 2020, 19:2805/11/20

07/12/17

Same as all u guys, I had changed my password and the game started me over. I spent money on this and had lv 40, 32, 30 chars many others

davidcibeiras

May 11, 2020, 19:5005/11/20

05/11/20

Miseriable said:

It happened to me yesterday... linked to facebook, I lost my olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...

well, some support or some help or just an answer would be nice...

1 2

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User name is Batmedic, hope you can help me.","createdDate":"1553366520000","folderId":"680","id":"124798","authorId":"8110236","authorRegistered":"1553371336500","authorName":"tphillips.nremtp","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"5487","commentsCount":"29","likesCount":"1","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/124798_linked-to-facebook-but-lost-my-progress/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_593679/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi Everyone!</p>Please open ticket to our in game support. They will help you. <br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1554438068137","editedDate":"0","id":"593679","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"593679","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8277329/","commentUrl":"/en/comment/topic_595376/"},"strings":{"userRole":"","userId":"8277329","contentDraftJs":"","contentHtml":"<div class=\"user-name\">scape211 said:</div><br><blockquote><p>I have the exact same issue.  Ive been playing for a few days, spent some money and just got into a clan.  I then realised I could connect my account so I did and it made me go through the tutorial.  I thought it was odd, but figured it did some sort of a reset.  So i patiently went back through the tutorial only to find my account was now connect to this fresh one and my days of progress and money are gone.</p><br>I hope someone can help me.  My Username is Scape211.</blockquote><br>","userRegistered":"1536872014337","userCommentsCount":"1","userName":"DolphinC10","createdDate":"1555002681290","editedDate":"0","id":"595376","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595376","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8282955/","commentUrl":"/en/comment/topic_596470/"},"strings":{"userRole":"","userId":"8282955","contentDraftJs":"","contentHtml":"Ive got the same issues since today..had to start with the tutorial..was on level 38..all gone. I wrote a ticket, anybody out there whos problems are fixed?","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1555359726353","editedDate":"0","id":"596470","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596470","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8283395/","commentUrl":"/en/comment/topic_596503/"},"strings":{"userRole":"","userId":"8283395","contentDraftJs":"","contentHtml":"My account was reset too after first logging in facebook today.  I wrote a ticket and waiting for their reply.  Level 31/32 and a few money was spent.","userRegistered":"1555383295140","userCommentsCount":"3","userName":"bunnyluvbball","createdDate":"1555383395897","editedDate":"0","id":"596503","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596503","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5279779/","commentUrl":"/en/comment/topic_598169/"},"strings":{"userRole":"","userId":"5279779","contentDraftJs":"","contentHtml":"<p>I did this today as well - linked to Facebook. Level 34 account. Raised a ticket. Anyone had this fixed yet ?</p><br>","userRegistered":"1546139464987","userCommentsCount":"2","userName":"Sagesilver","createdDate":"1555825910043","editedDate":"0","id":"598169","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1490.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"598169","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8812224/","commentUrl":"/en/comment/topic_690752/"},"strings":{"userRole":"","userId":"8812224","contentDraftJs":"","contentHtml":"The same happened to me. I simply logged off and logged back again and received everything back","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1571025389327","editedDate":"0","id":"690752","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"690752","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8960341/","commentUrl":"/en/comment/topic_719303/"},"strings":{"userRole":"","userId":"8960341","contentDraftJs":"","contentHtml":"Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account","userRegistered":"1490879493413","userCommentsCount":"1","userName":"JigsaW","createdDate":"1576338513553","editedDate":"0","id":"719303","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/04.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"719303","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_719861/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>JigsaW said:</p><br><blockquote>Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account</blockquote><p>Hi</p><p>Pls open a ticket in game .</p>Thank you<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1576485115197","editedDate":"0","id":"719861","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"719861","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8968080/","commentUrl":"/en/comment/topic_720792/"},"strings":{"userRole":"","userId":"8968080","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Sezzy said:</div><br><blockquote><p>Hi Everyone!</p>Please open ticket to our in game support. They will help you. <br></blockquote>I’ve submitted 3 tickets and still no help about to give up and uninstall game please help","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1576615719403","editedDate":"0","id":"720792","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"720792","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8968418/","commentUrl":"/en/comment/topic_720818/"},"strings":{"userRole":"","userId":"8968418","contentDraftJs":"","contentHtml":"<p>Linked FB and progress reset need help before I just uninstall and waste all that time and money original Id was 10156781219283342 </p><p>The new id it’s givin me is um31828310 | 31247782 </p>Anyone be of assistance would be remarkable Iv filled out 3 different tickets with no help to fix the problem lmk y’all know how to solve my issue ","userRegistered":"1576620713650","userCommentsCount":"1","userName":"beman1991","createdDate":"1576621099163","editedDate":"0","id":"720818","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/8.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"720818","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8974409/","commentUrl":"/en/comment/topic_722521/"},"strings":{"userRole":"","userId":"8974409","contentDraftJs":"","contentHtml":"Just happened to me too. Over a month and some hard earned money lost in one click.  Has anyone figured this issue out yet??","userRegistered":"1576864815517","userCommentsCount":"2","userName":"ernestrateliff","createdDate":"1576865175173","editedDate":"0","id":"722521","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722521","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8974409/","commentUrl":"/en/comment/topic_722527/"},"strings":{"userRole":"","userId":"8974409","contentDraftJs":"","contentHtml":"Ok I figured it out. For me anyway.  Hopefully before you tried to link your Facebook you created a plarium account and linked it. If so just complete the tutorial on the new account then click on your account  top left and log out of that account, hopefully u remember your email and password u linked to plarium. If so enter it and it will bring up your old account.  Hope this helps. It did for me.","userRegistered":"1576864815517","userCommentsCount":"2","userName":"ernestrateliff","createdDate":"1576866993760","editedDate":"0","id":"722527","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722527","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8977483/","commentUrl":"/en/comment/topic_722976/"},"strings":{"userRole":"","userId":"8977483","contentDraftJs":"","contentHtml":"Someone please help. I tried to link Facebook to this game and lost everything ","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1577002057733","editedDate":"0","id":"722976","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722976","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_722988/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Unknown_Ranger said:</p><br><blockquote>Someone please help. I tried to link Facebook to this game and lost everything </blockquote><p>Hi</p><p>Please open a ticket in game. </p>Thank you ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1577004170763","editedDate":"0","id":"722988","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722988","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9203298/","commentUrl":"/en/comment/topic_755405/"},"strings":{"userRole":"","userId":"9203298","contentDraftJs":"","contentHtml":"The in game support is not working now","userRegistered":"1582745136557","userCommentsCount":"1","userName":"nhan_ha89","createdDate":"1582746251853","editedDate":"0","id":"755405","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"755405","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9284930/","commentUrl":"/en/comment/topic_769033/"},"strings":{"userRole":"","userId":"9284930","contentDraftJs":"","contentHtml":"Hi, I connected to Facebook, then logged out. When I try to log-in again, it says that may Facebook account is linked to another account. I had no Plarium ID associated. This is a level 59 account, I have invested quite a lot of time on it. I have opened two in-game tickets to support but received no reply. Can I have some help on this?","userRegistered":"1586000472777","userCommentsCount":"1","userName":"pablo.ambrosy","createdDate":"1586000706823","editedDate":"0","id":"769033","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769033","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9375907/","commentUrl":"/en/comment/topic_778437/"},"strings":{"userRole":"","userId":"9375907","contentDraftJs":"","contentHtml":"I’ve got the exact same problem after I was told I would need to re-login to verify a payment. I now can’t login as it was only connected to my Facebook account and NOT my plarium account. I’m also not able to log a ticket in game as it won’t let submit a ticket :(","userRegistered":"1588240490327","userCommentsCount":"1","userName":"antonia.c.ellis","createdDate":"1588241443257","editedDate":"0","id":"778437","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778437","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9412488/","commentUrl":"/en/comment/topic_782306/"},"strings":{"userRole":"","userId":"9412488","contentDraftJs":"","contentHtml":"It happened to me yesterday... linked to facebook, I lost my  olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...","userRegistered":"1589183683267","userCommentsCount":"2","userName":"davidcibeiras","createdDate":"1589183825610","editedDate":"0","id":"782306","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782306","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9414303/","commentUrl":"/en/comment/topic_782521/"},"strings":{"userRole":"","userId":"9414303","contentDraftJs":"","contentHtml":"Same as all u guys, I had changed my password and the game started me over. I spent money on this and had lv 40, 32, 30 chars many others","userRegistered":"1499824430593","userCommentsCount":"1","userName":"Grunow","createdDate":"1589225287400","editedDate":"0","id":"782521","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782521","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9412488/","commentUrl":"/en/comment/topic_782524/"},"strings":{"userRole":"","userId":"9412488","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Miseriable said:</div><br><blockquote>It happened to me yesterday... linked to facebook, I lost my  olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...</blockquote>well, some support or some help or just an answer would be nice...","userRegistered":"1589183683267","userCommentsCount":"2","userName":"davidcibeiras","createdDate":"1589226637160","editedDate":"0","id":"782524","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782524","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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I wrote a ticket, anybody out there whos problems are fixed?","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1555359726353","editedDate":"0","id":"596470","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596470","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8283395/","commentUrl":"/en/comment/topic_596503/"},"strings":{"userRole":"","userId":"8283395","contentDraftJs":"","contentHtml":"My account was reset too after first logging in facebook today.  I wrote a ticket and waiting for their reply.  Level 31/32 and a few money was spent.","userRegistered":"1555383295140","userCommentsCount":"3","userName":"bunnyluvbball","createdDate":"1555383395897","editedDate":"0","id":"596503","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596503","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5279779/","commentUrl":"/en/comment/topic_598169/"},"strings":{"userRole":"","userId":"5279779","contentDraftJs":"","contentHtml":"<p>I did this today as well - linked to Facebook. Level 34 account. Raised a ticket. Anyone had this fixed yet ?</p><br>","userRegistered":"1546139464987","userCommentsCount":"2","userName":"Sagesilver","createdDate":"1555825910043","editedDate":"0","id":"598169","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1490.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"598169","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8812224/","commentUrl":"/en/comment/topic_690752/"},"strings":{"userRole":"","userId":"8812224","contentDraftJs":"","contentHtml":"The same happened to me. I simply logged off and logged back again and received everything back","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1571025389327","editedDate":"0","id":"690752","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"690752","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8960341/","commentUrl":"/en/comment/topic_719303/"},"strings":{"userRole":"","userId":"8960341","contentDraftJs":"","contentHtml":"Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account","userRegistered":"1490879493413","userCommentsCount":"1","userName":"JigsaW","createdDate":"1576338513553","editedDate":"0","id":"719303","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/04.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"719303","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_719861/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>JigsaW said:</p><br><blockquote>Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account</blockquote><p>Hi</p><p>Pls open a ticket in game .</p>Thank you<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1576485115197","editedDate":"0","id":"719861","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"719861","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8968080/","commentUrl":"/en/comment/topic_720792/"},"strings":{"userRole":"","userId":"8968080","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Sezzy said:</div><br><blockquote><p>Hi Everyone!</p>Please open ticket to our in game support. They will help you. <br></blockquote>I’ve submitted 3 tickets and still no help about to give up and uninstall game please help","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1576615719403","editedDate":"0","id":"720792","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"720792","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8968418/","commentUrl":"/en/comment/topic_720818/"},"strings":{"userRole":"","userId":"8968418","contentDraftJs":"","contentHtml":"<p>Linked FB and progress reset need help before I just uninstall and waste all that time and money original Id was 10156781219283342 </p><p>The new id it’s givin me is um31828310 | 31247782 </p>Anyone be of assistance would be remarkable Iv filled out 3 different tickets with no help to fix the problem lmk y’all know how to solve my issue ","userRegistered":"1576620713650","userCommentsCount":"1","userName":"beman1991","createdDate":"1576621099163","editedDate":"0","id":"720818","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/8.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"720818","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8974409/","commentUrl":"/en/comment/topic_722521/"},"strings":{"userRole":"","userId":"8974409","contentDraftJs":"","contentHtml":"Just happened to me too. Over a month and some hard earned money lost in one click.  Has anyone figured this issue out yet??","userRegistered":"1576864815517","userCommentsCount":"2","userName":"ernestrateliff","createdDate":"1576865175173","editedDate":"0","id":"722521","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722521","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8974409/","commentUrl":"/en/comment/topic_722527/"},"strings":{"userRole":"","userId":"8974409","contentDraftJs":"","contentHtml":"Ok I figured it out. For me anyway.  Hopefully before you tried to link your Facebook you created a plarium account and linked it. If so just complete the tutorial on the new account then click on your account  top left and log out of that account, hopefully u remember your email and password u linked to plarium. If so enter it and it will bring up your old account.  Hope this helps. It did for me.","userRegistered":"1576864815517","userCommentsCount":"2","userName":"ernestrateliff","createdDate":"1576866993760","editedDate":"0","id":"722527","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722527","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8977483/","commentUrl":"/en/comment/topic_722976/"},"strings":{"userRole":"","userId":"8977483","contentDraftJs":"","contentHtml":"Someone please help. I tried to link Facebook to this game and lost everything ","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1577002057733","editedDate":"0","id":"722976","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722976","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_722988/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Unknown_Ranger said:</p><br><blockquote>Someone please help. I tried to link Facebook to this game and lost everything </blockquote><p>Hi</p><p>Please open a ticket in game. </p>Thank you ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1577004170763","editedDate":"0","id":"722988","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"722988","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9203298/","commentUrl":"/en/comment/topic_755405/"},"strings":{"userRole":"","userId":"9203298","contentDraftJs":"","contentHtml":"The in game support is not working now","userRegistered":"1582745136557","userCommentsCount":"1","userName":"nhan_ha89","createdDate":"1582746251853","editedDate":"0","id":"755405","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"755405","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9284930/","commentUrl":"/en/comment/topic_769033/"},"strings":{"userRole":"","userId":"9284930","contentDraftJs":"","contentHtml":"Hi, I connected to Facebook, then logged out. When I try to log-in again, it says that may Facebook account is linked to another account. I had no Plarium ID associated. This is a level 59 account, I have invested quite a lot of time on it. I have opened two in-game tickets to support but received no reply. Can I have some help on this?","userRegistered":"1586000472777","userCommentsCount":"1","userName":"pablo.ambrosy","createdDate":"1586000706823","editedDate":"0","id":"769033","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769033","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9375907/","commentUrl":"/en/comment/topic_778437/"},"strings":{"userRole":"","userId":"9375907","contentDraftJs":"","contentHtml":"I’ve got the exact same problem after I was told I would need to re-login to verify a payment. I now can’t login as it was only connected to my Facebook account and NOT my plarium account. I’m also not able to log a ticket in game as it won’t let submit a ticket :(","userRegistered":"1588240490327","userCommentsCount":"1","userName":"antonia.c.ellis","createdDate":"1588241443257","editedDate":"0","id":"778437","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"778437","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9412488/","commentUrl":"/en/comment/topic_782306/"},"strings":{"userRole":"","userId":"9412488","contentDraftJs":"","contentHtml":"It happened to me yesterday... linked to facebook, I lost my  olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...","userRegistered":"1589183683267","userCommentsCount":"2","userName":"davidcibeiras","createdDate":"1589183825610","editedDate":"0","id":"782306","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782306","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9414303/","commentUrl":"/en/comment/topic_782521/"},"strings":{"userRole":"","userId":"9414303","contentDraftJs":"","contentHtml":"Same as all u guys, I had changed my password and the game started me over. I spent money on this and had lv 40, 32, 30 chars many others","userRegistered":"1499824430593","userCommentsCount":"1","userName":"Grunow","createdDate":"1589225287400","editedDate":"0","id":"782521","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782521","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9412488/","commentUrl":"/en/comment/topic_782524/"},"strings":{"userRole":"","userId":"9412488","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Miseriable said:</div><br><blockquote>It happened to me yesterday... linked to facebook, I lost my  olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...</blockquote>well, some support or some help or just an answer would be nice...","userRegistered":"1589183683267","userCommentsCount":"2","userName":"davidcibeiras","createdDate":"1589226637160","editedDate":"0","id":"782524","entityId":"124798","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782524","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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