• Make sure you enter the same email address that you used while creating your Plarium ID. 
  
• Double check that email and password you insert don’t contain any odd symbols and extra spaces. 
  
• Try to recover your email account. If you registered your game account with an email, contact your email service provider to regain access to the email on your game account.  
  
• As soon as you regain access to your email, you can finish the steps to reset your password. 
  

If the issue persists, contact our Support Team and specify in your report the model of your device and your in-game nick-name.