Purchased an Item and haven't and it never gave me what I purchased.

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Purchased an Item and haven't and it never gave me what I purchased.

Nov 14, 2021, 02:2811/14/21

01/28/21

Purchased an Item and haven't and it never gave me what I purchased.

I purchased 20 blue shards, 950 gems, and a 1,500k silver pack in the store. the payment went through but I never received my items. Also, I sent out 2 tickets about the issue to support but they haven't reached out to me. The reason I purchased these items was for the x2 event that is happening right now. The purchase will not be what I wanted if I am unable to use it for what I bought them for!

Comments

Harbby

Nov 15, 2021, 13:3111/15/21

01/04/20

1698

And they aren't in your mailbox?

Michael

Nov 15, 2021, 17:0911/15/21

01/28/21

No, I waited 24-48 hours as the support team suggested via email and still haven't received my items (which doesn't matter because I have been a frequent paying customer and every purchase I have made has been instant). I have screenshots and bank statements to prove the payments and even one that shows that I am unable to repurchase the same package.

Harbby

Nov 15, 2021, 17:1511/15/21

Nov 15, 2021, 17:15(edited)

01/04/20

1698

Michael

File another ticket asking for a refund, provide your proof of purchase with it. Make sure to do it through support and let them initiate the refund, don't want them to accidentally ban you.

Michael

Nov 15, 2021, 17:3211/15/21

01/28/21

I sent them the ticket again already, thank you for your feedback!

Is there a way for them to get the items I purchase over a refund or is a refund the only available option?

Harbby

Nov 15, 2021, 20:1111/15/21

01/04/20

1698

Michael

I sent them the ticket again already, thank you for your feedback!

Is there a way for them to get the items I purchase over a refund or is a refund the only available option?

I hope they can get you the items, but I'm not sure.

uknohuu

Dec 1, 2021, 01:1412/01/21

07/08/21

Same thing just happened to me but I bought the monthly pack which charged twice and got nothing in return. I emailed them but they better have a refund ready because that's just not right....

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