$800 charge that I didnt authorize?!

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$800 charge that I didnt authorize?!

Feb 18, 2021, 22:4102/18/21

04/01/20

$800 charge that I didnt authorize?!

I was just charged $800 from the game, and did NOT make the purchase! any one tell me how to contact the company, OR how to get the money back?!

Comments

lgangway

Feb 19, 2021, 01:2702/19/21

07/25/20

I had the same issue. It appears someone logged into my account and purchased 10 - $99.99 gem packs. I've filed a ticket, but very concerned. I'd never buy $1000 in gems.

Real

Feb 19, 2021, 07:5802/19/21

08/17/20

same this happend to my last night luckly i reported frud at around 4 purchases hope someone can help me me out here

gilthanis316

Feb 23, 2021, 16:1902/23/21

04/01/20

I got my money back, but banned from the game, I domt know of ots permanent or what

lgangway

Feb 24, 2021, 13:0202/24/21

07/25/20

Can we get some answers from someone at Plarium? I had $1000 changed to my account, which I haven't successfully recovered (I've been trying to work through Plarium as the merchant first with little to no response) and now I received a ban because I simply requested a refund. This is very unusual way for a company to run their business. Considering I'm an active player, moderate spender, taking $1000 and turning you back is not good for the outcome of this community. Not to mention, I've now wasted a load of money and time on a game I'm currently banned from.

Again, someone from Plarium please just reply and provide some guidance.

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I'd never buy $1000 in gems.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1595641221200","userCommentsCount":"2","userName":"lgangway","createdDate":"1613698062167","editedDate":"0","id":"840596","entityId":"217369","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"840596","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9609109/","commentUrl":"/en/comment/topic_840625/"},"strings":{"userRole":"","userId":"9609109","contentDraftJs":"{\"blocks\":[{\"key\":\"esd3i\",\"text\":\"same this happend to my last night luckly i reported frud at around 4 purchases hope someone can help me me out here\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1597657090630","userCommentsCount":"1","userName":"Real","createdDate":"1613721493610","editedDate":"0","id":"840625","entityId":"217369","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"840625","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9790737/","commentUrl":"/en/comment/topic_841198/"},"strings":{"userRole":"","userId":"9790737","contentDraftJs":"{\"blocks\":[{\"key\":\"208s5\",\"text\":\"I got my money back, but banned from the game, I domt know of ots permanent or what \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1585762223920","userCommentsCount":"1","userName":"gilthanis316","createdDate":"1614097142903","editedDate":"0","id":"841198","entityId":"217369","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/3.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"841198","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9790792/","commentUrl":"/en/comment/topic_841297/"},"strings":{"userRole":"","userId":"9790792","contentDraftJs":"{\"blocks\":[{\"key\":\"7af24\",\"text\":\"Can we get some answers from someone at Plarium?  I had $1000 changed to my account, which I haven't successfully recovered (I've been trying to work through Plarium as the merchant first with little to no response) and now I received a ban because I simply requested a refund.  This is very unusual way for a company to run their business.  Considering I'm an active player, moderate spender, taking $1000 and turning you back is not good for the outcome of this community.  Not to mention, I've now wasted a load of money and time on a game I'm currently banned from.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"295kb\",\"text\":\"Again, someone from Plarium please just reply and provide some guidance.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1595641221200","userCommentsCount":"2","userName":"lgangway","createdDate":"1614171722513","editedDate":"0","id":"841297","entityId":"217369","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"841297","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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