Items not received

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Sep 18, 2020, 17:2109/18/20

09/04/19

Items not received

Hello. I just purchased a 10.99 € pack (the one with 9 Ancient Shards), after I was done a message popped saying that the payment failed and I should check my internet connection and try again although in reality it actually charged me and the receipt was sent to my gmail from Google play but the in-game items are not in my inbox and the pack still says 0/1

Comments

dotabean

Sep 20, 2020, 07:2009/20/20

08/08/20

I purchased the Daily Gem Pack at 8:31 this morning. I was double charged as my internet connection dropped as I purchased the pack.

I have also not received any gems or notification in game that the purchase has been accepted.

Please advise.

klinkers0830

Sep 20, 2020, 12:1709/20/20

05/04/20

I purchased 2 different packs on Sept 19th for a total of 20 .00 and was billed ( checked bank account ) and did not receive any of the stuff bought said check internet connection and it will be purchased when it is connected again

klinkers0830

Sep 20, 2020, 15:0809/20/20

05/04/20

I have received 1 of the 2 as of right now

klinkers0830

Sep 21, 2020, 14:5609/21/20

05/04/20

I still only received one order out of the 2 I purchased

klinkers0830

Sep 21, 2020, 14:5709/21/20

05/04/20

I only received one out of the 2 I purchased

Deleted

Sep 22, 2020, 18:2309/22/20

I made a purchase of your Ancient- Single pack for USD 9.99 and you received payment and yet I have not gotten my purchase, what is going on??? Is this some sort of SCAM????

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