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Double charged for purchase?

Double charged for purchase?

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Sep 16, 2020, 14:0209/16/20
11/09/19
1

Double charged for purchase?

I received an email from my credit card company. It shows that I was double billed $32.09 for a limited time offer I purchased.

To rectify the situation would it be best for me to either:

(1) Dispute the 2nd charge with my credit card comany.

                           OR

(2) Or request Plarium send me the 2nd purchase,that I have already been billed for.


I am asking before acting because I have read online about some customer accounts being banned for disputing purchases.

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Sep 19, 2020, 06:0309/19/20
04/14/20
1
I was doubled billed for a one time void shard pack 24.99 plus tax for 7 voids 350 gems and 450k silver. It was during the 5 consecutive server shut down so I’d like to get reimbursed or given the material I purchased.