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Raid Silver pass purchased and not activated

Raid Silver pass purchased and not activated

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Jun 16, 2020, 19:0806/16/20
06/14/19
4

Raid Silver pass purchased and not activated

Been trying for days to get some sort of answer/help from support in regards to my Raid Card subscritpion, have bought it last week, has been charged to my card aswell as it shows active on my apple store (Untill July 11th)... tried many tickets to support and always get a great dumb answer (copy and pasted type) saying that I should restore in-game, which offcourse I did and game says that no payment could be found or need update on my payment information.. (Which is bs too, as I've purchased more itens after the raid card subcription over the last days with the sacred event..)


In any case, just need someonone from customer support, to start looking at things seriously instead of copying and pasting silly replies.
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290
Comments
8
Comments
Jun 17, 2020, 06:3906/17/20
02/15/19
2725

Hi

Your ticket is still open? 
Jun 17, 2020, 13:1806/17/20
06/14/19
4
yep, still nothing
Jun 18, 2020, 06:2406/18/20
02/15/19
2725
felipeiannotti said:

yep, still nothing
Pls try to reply there if is still open today.
Jun 19, 2020, 15:2106/19/20
06/14/19
4

I'm done waiting, will just ask for refund on applestore, this unaceptable..

Keep getting vague and pointless asnwer from game support like: Try to restore it in-game... it should be fixed by now and etc...  sent many tickets in-game and on plarium website, sent proof of payment as well as pictures from the error I keep getting, like Failed to restore Raid card... please contact our support team (guess what, they don't help at all).





Jul 2, 2020, 04:3307/02/20
06/06/20
2
I'm having the same damn problem... you guys took my money on the 26th of last month... a sub i've had for nearly a year!  for the past week I've had no extra xp or silver or multi battles and I PAID FOR THEM!  I want what I paid for and Compensation for YOUR failure to provide the services I PAID FOR!  Short of that, Give me my damn money back so I can try this Dragon Champions that all the content creators are talking about... maybe they might appreciate my patronage? 
Jul 6, 2020, 02:0407/06/20
05/22/19
3
I also have the same issue. Really frustrating.  No help from customer service so far.
Jul 30, 2020, 07:3907/30/20
05/31/17
2
Im having same problem, for second month :(
Aug 13, 2020, 14:2208/13/20
05/13/19
1
I am also having this problem. I have paid but have no raid pass. This is the second month in a row this has happened.