Didn't receive my purchase

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Didn't receive my purchase

Apr 16, 2020, 16:4204/16/20

08/24/19

Didn't receive my purchase

Title, bought the daily energy pack yesterday and didn't receive anything. Opened a ticket and was told it was credited to my account but nothing is there.

Video of what happened : https://streamable.com/e6tbdm

Comments

rockieriot13

Apr 18, 2020, 02:2304/18/20

04/18/20

I also made a purchase and did not receive anything

shaunharries64

Apr 20, 2020, 15:5504/20/20

08/24/19

Hellskitten said:

I also made a purchase and did not receive anything

I got a response but when I replied its been 3 days since. So it seems to be very slow...

antonioponce411

Apr 21, 2020, 06:0404/21/20

04/13/20

Same here, made a 29.99 purchase and I'm still waiting, please help.

antonioponce411

Apr 22, 2020, 00:1404/22/20

04/13/20

Anybody can help..? I bought a 29.99 package and didn't received anything. Help

dwschwantes

Apr 22, 2020, 02:4904/22/20

04/22/20

I also purchased a package but didn't receive anything. I also contacted support but haven't heard anything from them. Has anyone resolved this issue???

SkeletonLander

Apr 26, 2020, 00:5904/26/20

I also just make a purchase, I see the charge on my credit card but DID NOT RECEIVE anything!

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Opened a ticket and was told it was credited to my account but nothing is there. </p><p>Video of what happened : <a href=\"//streamable.com/e6tbdm\" rel=\"nofollow ugc\" target=\"_blank\">https://streamable.com/e6tbdm</a></p>","createdDate":"1587055320000","folderId":"679","id":"195036","authorId":"9202333","authorRegistered":"1566656892350","authorName":"shaunharries64","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/56682993.jpeg.jpeg?v=1582723962"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"351","commentsCount":"6","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/679_payment-issues/195036_didn-t-receive-my-purchase/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9319503/","commentUrl":"/en/comment/topic_774043/"},"strings":{"userRole":"","userId":"9319503","contentDraftJs":"","contentHtml":"I also made a purchase and did not receive anything","userRegistered":"1587176550530","userCommentsCount":"1","userName":"rockieriot13","createdDate":"1587176593177","editedDate":"0","id":"774043","entityId":"195036","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"774043","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9202333/","commentUrl":"/en/comment/topic_774844/"},"strings":{"userRole":"","userId":"9202333","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Hellskitten said:</div><br><blockquote>I also made a purchase and did not receive anything</blockquote>I got a response but when I replied its been 3 days since. So it seems to be very slow...","userRegistered":"1566656892350","userCommentsCount":"1","userName":"shaunharries64","createdDate":"1587398122470","editedDate":"0","id":"774844","entityId":"195036","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/56682993.jpeg.jpeg?v=1582723962"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"774844","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9308938/","commentUrl":"/en/comment/topic_775038/"},"strings":{"userRole":"","userId":"9308938","contentDraftJs":"","contentHtml":"Same here, made a 29.99 purchase and I'm still waiting, please help.","userRegistered":"1586809229727","userCommentsCount":"2","userName":"antonioponce411","createdDate":"1587449071557","editedDate":"0","id":"775038","entityId":"195036","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"775038","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9308938/","commentUrl":"/en/comment/topic_775278/"},"strings":{"userRole":"","userId":"9308938","contentDraftJs":"","contentHtml":"<p>Anybody can help..? I bought a 29.99 package and didn't received anything.  Help</p><br>","userRegistered":"1586809229727","userCommentsCount":"2","userName":"antonioponce411","createdDate":"1587514488073","editedDate":"0","id":"775278","entityId":"195036","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"775278","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9336766/","commentUrl":"/en/comment/topic_775353/"},"strings":{"userRole":"","userId":"9336766","contentDraftJs":"","contentHtml":"I also purchased a package but didn't receive anything.  I also contacted support but haven't heard anything from them.  Has anyone resolved this issue???","userRegistered":"1587523467227","userCommentsCount":"1","userName":"dwschwantes","createdDate":"1587523758100","editedDate":"0","id":"775353","entityId":"195036","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"775353","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9355724/","commentUrl":"/en/comment/topic_776769/"},"strings":{"userRole":"","userId":"9355724","contentDraftJs":"","contentHtml":"I also just make a purchase, I see the charge on my credit card but DID NOT RECEIVE anything!<br>","userRegistered":"","userCommentsCount":"1","userName":"SkeletonLander","createdDate":"1587862761510","editedDate":"0","id":"776769","entityId":"195036","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"776769","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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