Double Charged Multiple Times

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Double Charged Multiple Times

Vex

Apr 6, 2020, 23:1204/06/20

02/29/20

Double Charged Multiple Times

So I submitted a support ticket about this about four or five days ago, and haven't even gotten a response yet. I was double charged for the battle pass, double charged for the daily gem pack, and double charged for multiple 1 dollar ancient shard packs. I sent support an e-mail with a screenshot of my credit card statement showing all this, and they have not responded. This is my final attempt to resolve these extra $40 in charges, before I contact my credit card company themselves, and get them involved.

Comments

noloses149

Apr 8, 2020, 21:1504/08/20

05/13/19

923

Vex said:

So I submitted a support ticket about this about four or five days ago, and haven't even gotten a response yet. I was double charged for the battle pass, double charged for the daily gem pack, and double charged for multiple 1 dollar ancient shard packs. I sent support an e-mail with a screenshot of my credit card statement showing all this, and they have not responded. This is my final attempt to resolve these extra $40 in charges, before I contact my credit card company themselves, and get them involved.

PM me your in game id and a link to this post

Genuine

Nov 17, 2024, 01:4411/17/24

12/08/21

I literally just purchased a void shard deal tonight and did my one tap purchase. I hate to admit I've spent about 15k plus on this game but tonight somehow I got charged times 4 and there was only three available and in my account it shows I can only buy three. I'm really confused how this happened because I only received one in the first place and was charged the 400 and the 13 per tax I used support and I'm really upset and don't know what I'll do if they screw me over... I instantly sent a screenshot over and then even showed my winnings. Today was a 2x epic and Lego and I prooved I got only maybe 8 voids for it and I just hope the will see I'm being honest.. maybe some aren't but I've spent well over 19k and haven't once complained about any of this because usually they are on point this time I was screwed over like what the hell seriously I seriously only spent 100$ and whay on tax

Genuine

Nov 17, 2024, 01:4711/17/24

12/08/21

Genuine

Nov 17, 2024, 01:4811/17/24

12/08/21

Genuine

Nov 17, 2024, 01:5011/17/24

12/08/21

I'm really trying to prove this it was a 2x void event and this is my earnings but this is my random bill for getting one 24 and 12 ancient

Genuine

Nov 17, 2024, 01:5111/17/24

12/08/21

HHHI

Genuine

Nov 17, 2024, 01:5211/17/24

12/08/21

No idea how time is different and I have been a great customer the entire time what is happened!!

dthorne04Moderator

Nov 18, 2024, 05:2311/18/24

12/30/20

6712

Genuine

No idea how time is different and I have been a great customer the entire time what is happened!!

please open a support ticket and see if they can look into it.

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