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Daily Gem Pack failed

Daily Gem Pack failed

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Feb 28, 2020, 14:1802/28/20
11/03/19
1

Daily Gem Pack failed

Hi guys. One of my friends bought Daily Gem Pack and after 2 weeks they stopped giving him gems. How do I contact support on this issue? When he is trying to use in-game support it’s just eternal loading screen. He has all the receipts and everything. Please help us. 
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Feb 29, 2020, 14:3802/29/20
11/03/19
1
Are there any moderators in this forum? Or it’s just a place to put your complain and get no response?