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Delayed purchase due to declined card.

Delayed purchase due to declined card.

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Jan 18, 2020, 16:5601/18/20
12/07/19
2

Delayed purchase due to declined card.

Seems I purchased a Tier 20 package for 19.99. And a small pack for 9.99. On Jan 11th. The order # MTN2XZ43J3. The card declined payment. I added my bank debit card to my Apple wallet on the 17th and put 50$ on it. Was going to purchase the packs again so double chef my bank account on my phone app. My account had 21$ in it. My bank app history had showed a sudden transaction or delayed transaction for the above mentioned packages and amount! But I have not gotten what I was charged for! Not to my memory on the 11th as it was a declined/unable to verify card purchase! Nor when the transactions went through on the 17th! I went on to order a further small pack and a pack with silver, energy, and crystals both for 9.99$. They went through and showed fine! Please let me know how this can be fixed or what happened to my purchased items!
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Jan 18, 2020, 18:1501/18/20
12/07/19
2
Can anyone help me! I dnt know what to do with this! I don’t have the items from these purchases! Can’t get a refund! Was on the phone for Apple support for 30 mins and no one answered! I just want a list of the items I would have gotten with purchase to make sure it’s not my memory! And then the actual items you get with said purchases cause I am pretty sure I didn’t get anything for those! I’d remember that!