Bought daily gem pack yet no gems

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Bought daily gem pack yet no gems

Jan 15, 2020, 21:1301/15/20

01/14/20

Bought daily gem pack yet no gems

I bought the 9.99 daily gem pack I had the confirmation e-mail. I then sent the screenshot to support but I think there on holiday stopped responding for some reason.

um35917628 | 35290494

Comments

doomfist2k18

Jan 15, 2020, 23:5701/15/20

01/14/20

I admit defeat it's been over 6 hours and nearly 3 hours on this post and I have had 0 response..

Sezzy

Jan 16, 2020, 11:2101/16/20

02/15/19

2725

Our support checkhed they never received a receipt from you. if you haven't received one from Google, it means the payment wasn't processed by them. And if it didn't go through them, it would've reached the game server. I recommend contacting Play Store support on the matter.

Thank you

anfurqan90

Jan 18, 2020, 12:2301/18/20

10/30/19

Hi I got the same problem, I have confirmation on my email and it also listed on my Google play store purchased history, but somehow I didn't get the gems, can u help me please?

um26012658 | 25569476

workngman1

Jan 20, 2020, 01:1101/20/20

01/04/20

I recently bought a 9.99 Gem pack that was supposed to last 30 days. I confirmed this with Google play. I received 3 days of gems, then nothing else. I am on day 19 today, can you help me?

Radiantorange

Jan 20, 2020, 02:4801/20/20

01/20/20

Hello, I am having a issue with a purchase. I have a receipt from google play. I have not received purchase. Any help would be greatly appreciated.

Sezzy

Jan 22, 2020, 06:0701/22/20

02/15/19

2725

Your issue is still persist?

psyrox2k

Jan 28, 2020, 17:3701/28/20

10/22/19

I can confirm the same thing from a purchase on 1-27-2020, working with another support ticket to hopefully resolve it.

Sezzy

Jan 29, 2020, 09:4101/29/20

02/15/19

2725

I hope your issue will resolve soon.

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I recommend contacting Play Store support on the matter.</p><p>Thank you<br></p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1579173693770","editedDate":"0","id":"735217","entityId":"182365","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"735217","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9056522/","commentUrl":"/en/comment/topic_736308/"},"strings":{"userRole":"","userId":"9056522","contentDraftJs":"","contentHtml":"<p>Hi I got the same problem, I have confirmation on my email and it also listed on my Google play store purchased history, but somehow I didn't get the gems, can u help me please? </p><p>um26012658 | 25569476</p>","userRegistered":"1572447742513","userCommentsCount":"2","userName":"anfurqan90","createdDate":"1579350210007","editedDate":"0","id":"736308","entityId":"182365","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736308","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9066412/","commentUrl":"/en/comment/topic_736638/"},"strings":{"userRole":"","userId":"9066412","contentDraftJs":"","contentHtml":"I recently bought a 9.99 Gem pack that was supposed to last 30 days. 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I confirmed this with Google play. I received 3 days of gems, then nothing else. I am on day 19 today, can you help me?<br>","userRegistered":"1578181603273","userCommentsCount":"1","userName":"workngman1","createdDate":"1579482677303","editedDate":"0","id":"736638","entityId":"182365","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736638","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9066559/","commentUrl":"/en/comment/topic_736698/"},"strings":{"userRole":"","userId":"9066559","contentDraftJs":"","contentHtml":"Hello, I am having a issue with a purchase. I have a receipt from google play. I have not received purchase. 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