Dec 17, 2019, 10:5312/17/19
10/10/19
1
Purchase not received
Purchased the new year pack. Have been charged but not yet received it.
Purchase not received
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Dec 17, 2019, 11:0012/17/19
02/15/19
2725
peterlamkin said:
Purchased the new year pack. Have been charged but not yet received it.
Hi
When the purchase happened ? Its possible some slightly delay.Dec 17, 2019, 11:1112/17/19
10/10/19
1
About 45 minutes ago now. Does it come via an in game email?
Dec 17, 2019, 15:0212/17/19
3
I have bought the 20 level pack, paid but no received it.
Dec 17, 2019, 19:2912/17/19
02/15/19
2725
peterlamkin said:
About 45 minutes ago now. Does it come via an in game email?You need to check in your inbox.
Dec 17, 2019, 19:2912/17/19
02/15/19
2725
Brian0729 said:
I have bought the 20 level pack, paid but no received it.When you bought this pack?
Dec 18, 2019, 05:1112/18/19
3
17 December 2019
Time 22:48 - HK
HKD118.00 20 Level Pack
Dec 18, 2019, 10:2912/18/19
02/15/19
2725
Brian0729 said:
17 December 2019
Time 22:48 - HK
HKD118.00 20 Level Pack
Hi
In this case pls open a ticket to our support in a payment category.
Dec 18, 2019, 11:2512/18/19
3
Sezzy said:
open which ticket?Brian0729 said:
17 December 2019
Time 22:48 - HK
HKD118.00 20 Level Pack
Hi
In this case pls open a ticket to our support in a payment category.
Dec 18, 2019, 15:4112/18/19
05/13/19
923
Brian0729 said:
Hello, go in game and open a ticket under your profile pic/supportSezzy said:open which ticket?Brian0729 said:
17 December 2019
Time 22:48 - HK
HKD118.00 20 Level Pack
Hi
In this case pls open a ticket to our support in a payment category.
Dec 20, 2019, 16:3012/20/19
Dec 20, 2019, 16:37(edited)
09/21/19
4
Me too. I purchased new year pack like 10minutes ago, the game hang and when i login again nothing, and the currency change from MYR to USD. I thought you guys fix this problem already, coz the last two month the same thing happened to me and i would have to wait 3 or 3 days before my purchased came. But suddenly last month the problem stopped. But today this thing happen again. I want my purchase ASAP. Last two month it happen to me on everytime i bought something from you. The game hang and when i login again all sape pack currency changed from MYR to USD.
Dec 21, 2019, 01:2212/21/19
09/21/19
4
After a few hours still nothing no new year pack not even an answer or solution to my problem. So please help ASAP
Dec 22, 2019, 14:4512/22/19
09/21/19
4
Only today my problem solved. What the hell is taking you all so long to settle the matter. 2days for something that is very clear. You all should compensate me for the waiting time.
Another thing, not even one of you contact or reply me for my query. Some customer service you have.
Dec 22, 2019, 15:1812/22/19
05/13/19
923
eka9472 said:
Only today my problem solved. What the hell is taking you all so long to settle the matter. 2days for something that is very clear. You all should compensate me for the waiting time.
Another thing, not even one of you contact or reply me for my query. Some customer service you have.
Hello, did your issue get resolved?
