Nov 29, 2019, 21:0811/29/19
0
Purchase not received
Hello.
I purchased the limited time armor set, can't recall the name now (the legendary set) loading circle just kept circling until I exited the game and nothing. Pleased advise.
Purchase not received
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I purchased the limited time armor set, can't recall the name now (the legendary set) loading circle just kept circling until I exited the game and nothing. Pleased advise.
Nov 30, 2019, 00:4011/30/19
05/13/19
923
Driggers said:
Hello, PM me your in game id and a link to this post, i will see what i can find out.Hello.
I purchased the limited time armor set, can't recall the name now (the legendary set) loading circle just kept circling until I exited the game and nothing. Pleased advise.
Dec 1, 2019, 13:1312/01/19
11/29/19
1
I bought the ancient shard pack 10 ancient shards, gems for 9.99 turned dark with spinning circle for 2 min till I back out and started it again but did not receive items
Dec 1, 2019, 13:5612/01/19
Dec 1, 2019, 16:02(edited)
1
Exact same thing happened to me just now for the same pack as OBEYME. I looked into my Google purchase history and I was definitely charged, the game just took the money and did not deliver.
Edit: not sure if the mods saw this, but two hours later just got the goods in mail. Much thanks.
Dec 1, 2019, 15:5712/01/19
11/13/19
1
Purchased Special Ancient Pack (10 Ancient Shards, 300k coins, 500 gems) and got nothing. Game name is Sharakari. Player ID is um27419976 | 26954204. Bank account has been charged. Thanks for the help.
Dec 1, 2019, 16:5712/01/19
05/13/19
923
softballkid4 said:
Hello, I have forwarded the info into support, PM me this info and i will reply once i hear back.Purchased Special Ancient Pack (10 Ancient Shards, 300k coins, 500 gems) and got nothing. Game name is Sharakari. Player ID is um27419976 | 26954204. Bank account has been charged. Thanks for the help.
Dec 1, 2019, 21:3212/01/19
Dec 2, 2019, 06:09(edited)
11/13/19
1
I have the same problem 7sins89 um27881612 | 27409445.
Got the pack, game got stuck with the loading circle, did not get my purchase after. I do hope this will get fixed soon.
Update
The items were sent to my inbox a few minutes ago.
Dec 2, 2019, 04:4412/02/19
10/31/19
2
I just purchased the special ancient pack and did not recieve it. My user id is um26096263 | 25646779
Dec 2, 2019, 13:5412/02/19
10/31/19
2
brandonburt7 said:
I just recieved them this morning thank you.I just purchased the special ancient pack and did not recieve it. My user id is um26096263 | 25646779
Dec 2, 2019, 16:4012/02/19
05/13/19
923
brandonburt7 said:
Nice!brandonburt7 said:I just recieved them this morning thank you.I just purchased the special ancient pack and did not recieve it. My user id is um26096263 | 25646779
Dec 3, 2019, 16:2712/03/19
1
Same just bought a 4000k silver pack. Account has been charged, silver has not been received. User: Exodiam um29437386 | 28940434
Dec 3, 2019, 19:5812/03/19
12/03/19
1
I had the same issue. I payed for a promo pack of gems, i think that war about 2.140 gems, that costs me 10,49€. My gameID is UM30044696 | 29526681. Thanks for the supply.
Dec 4, 2019, 01:2812/04/19
1
Same here. I also bought the 4000k silver pack and still haven’t received it. User: Mr Nooodle
Dec 4, 2019, 02:2712/04/19
05/13/19
923
Mr Nooodle said:
Same here. I also bought the 4000k silver pack and still haven’t received it. User: Mr NooodleHello, PM me your in game id UMXXXXX|XXXXXX and a link to this post. I will see what i can find out.
Dec 4, 2019, 17:3512/04/19
12/04/19
1
Same issue game froze during purchase, payment was completed but i did not recieve anything
Dec 4, 2019, 21:4812/04/19
05/13/19
923
pimhillebrand said:
Hello, PM me your in game id and a link to this post.Same issue game froze during purchase, payment was completed but i did not recieve anything
Dec 7, 2019, 00:3112/07/19
12/06/19
6
I just purchased the Bonus offer pack but didn't receive it. Here's my ID um12322907 | 12144846
Nov 2, 2022, 01:2211/02/22
10/01/22
1
Same problem, i purchased four pack string for the x10 leg shards pull and did not receive any items from the fourth. Sent in tickets and all evidences of purchases in game plus all the receipts from play google that charged me from the purchases. Support Olena kept mentioning about the first and third purchases and not a thing from the fourth which costed $69.99 for 20 blue, 12 purple, and 4 orange shards. Still sending in tickets but getting ignored. This is completely bullshit!!!!
