Missing Shards from Purchase (Bonus Offer Pack)

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Missing Shards from Purchase (Bonus Offer Pack)

Nov 5, 2019, 16:2511/05/19

10/25/19

Missing Shards from Purchase (Bonus Offer Pack)

I have already posted a ticket ingame Plarium support (4 days ago) but have not received any response... other than a canned response. I purchased the Bonus Shard Pack but only received 1 Sacred Shard. I'm missing x5 Ancient and x3 Void shards 1000 Energy and 800 Gems. I've posted 2 additional messages to the support ticket over the past 2 days, no response.

Comments

Sezzy

Nov 6, 2019, 11:2411/06/19

02/15/19

2725

moosehead512 said:

I have already posted a ticket ingame Plarium support (4 days ago) but have not received any response... other than a canned response. I purchased the Bonus Shard Pack but only received 1 Sacred Shard. I'm missing x5 Ancient and x3 Void shards 1000 Energy and 800 Gems. I've posted 2 additional messages to the support ticket over the past 2 days, no response.

Did you opened ticket in a payment category ?

moosehead512

Nov 6, 2019, 14:0111/06/19

10/25/19

Yes

Sezzy

Nov 7, 2019, 04:0311/07/19

Nov 7, 2019, 04:04(edited)

02/15/19

2725

moosehead512 said:

Yes

Pleasw be patient they will reply soon.

vastmansyannick

Nov 7, 2019, 04:5011/07/19

11/02/19

I have a question. I bought a marge pac kage for 27,99 euro, but didnt receive the 11x void shards. I did receive the gems and silv er but not the shards? Where can i report? They appeared in my inbox but dont show in portal

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I purchased the Bonus Shard Pack but only received 1 Sacred Shard. I'm missing x5 Ancient and x3 Void shards 1000 Energy and 800 Gems. I've posted 2 additional messages to the support ticket over the past 2 days, no response.</p></blockquote><p>Hi</p>Did you opened ticket in a payment category ?<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1573039460823","editedDate":"0","id":"704145","entityId":"170083","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"704145","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8875255/","commentUrl":"/en/comment/topic_704193/"},"strings":{"userRole":"","userId":"8875255","contentDraftJs":"","contentHtml":"Yes","userRegistered":"1572010373730","userCommentsCount":"1","userName":"moosehead512","createdDate":"1573048904680","editedDate":"0","id":"704193","entityId":"170083","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"704193","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/topic_704416/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">moosehead512 said:</div><br><blockquote>Yes</blockquote>Pleasw be patient they will reply soon. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1573099430790","editedDate":"1573099474470","id":"704416","entityId":"170083","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"704416","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8879326/","commentUrl":"/en/comment/topic_704424/"},"strings":{"userRole":"","userId":"8879326","contentDraftJs":"","contentHtml":"<p>I have a question. I bought a marge pac kage for 27,99 euro, but didnt receive  the 11x void shards. I did  receive the gems and silv er but not the shards? Where can i report? They appeared in my inbox but dont show in portal</p>","userRegistered":"1572716730410","userCommentsCount":"1","userName":"vastmansyannick","createdDate":"1573102224480","editedDate":"0","id":"704424","entityId":"170083","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"704424","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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