Losing Shop Purchase Item in Inbox

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Losing Shop Purchase Item in Inbox

Oct 21, 2019, 16:5410/21/19

08/22/19

Losing Shop Purchase Item in Inbox

Dear Plarium,

So today I just realised some of my purchased items were missing, including two 3 days double XP (duration is still above 80 days) due to over limit of Inbox space.
Apparently the mechanism of Inbox storage is to automatically overwrite the oldest item when the Inbox is full and there is new item coming in.

No confirmation, no notification, not even a slightest information on this matter.

Recently I was too busy with my work and I didn't have time to maintain my inventory. I just keep using all of energy on grinding.

If you could give me back my double XP, I will really appreciate it. Those items are really important for me.

Thanks in advance.

Comments

KiwiMcSheepModerator

Oct 21, 2019, 20:1610/21/19

09/18/18

327

Hello

Welcome to the forum.

For this matter(as it is to do with payment), I would suggest that you log a ticket in-game to support and ensure it's under the payment category, also if you want me to nudge them to look at your ticket, feel free to private message me your "um 00000|00000" once you have logged the ticket.

many thanks

GOODBOY

Oct 22, 2019, 06:5210/22/19

08/22/19

Hi KIWIMCSHEEP,

Thanks for your reply. I already submitted a ticket and PM u. Please let me know if there is any response from dev.

I really need the double XP item to participate in current event

GOODBOY

Oct 23, 2019, 13:1310/23/19

08/22/19

Case closed, I have received the lost items. Thanks a lot Support Team and KIWIMCSHEEP for fast response.

fernie_23

Jul 4, 2020, 15:0807/04/20

01/04/20

Hi i have three same issue, about 100 items or so all gone, i sent a ticket to payment, arena, energy etc all gone. Please help

fernie_23

Jul 4, 2020, 15:1107/04/20

01/04/20

I have the same issue, over 100 items gone that were puchased, please help

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I already submitted a ticket and PM u. Please let me know if there is any response from dev.</p><p>I really need the double XP item to participate in current event</p>","userRegistered":"1566484226087","userCommentsCount":"3","userName":"GOODBOY","createdDate":"1571727132843","editedDate":"0","id":"695864","entityId":"166982","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"695864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8654427/","commentUrl":"/en/comment/topic_696807/"},"strings":{"userRole":"","userId":"8654427","contentDraftJs":"","contentHtml":"<p>Case closed, I have received the lost items. 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You cannot post comments.","title":"Losing Shop Purchase Item in Inbox","authorRole":"","contentDraftJs":"","contentHtml":"<p>Dear Plarium,</p><br><p>So today I just realised some of my purchased items were missing, including two 3 days double XP (duration is still above 80 days) due to over limit of Inbox space.<br>Apparently the mechanism of Inbox storage is to automatically overwrite the oldest item when the Inbox is full and there is new item coming in.</p><p>No confirmation, no notification, not even a slightest information on this matter.</p><p>Recently I was too busy with my work and I didn't have time to maintain my inventory. I just keep using all of energy on grinding.</p><p>If you could give me back my double XP, I will really appreciate it. Those items are really important for me.</p><p>Thanks in advance.</p>","createdDate":"1571676840000","folderId":"679","id":"166982","authorId":"8654427","authorRegistered":"1566484226087","authorName":"GOODBOY","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/21.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"791","commentsCount":"5","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/679_payment-issues/166982_losing-shop-purchase-item-in-inbox/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/3943881/","commentUrl":"/en/comment/topic_695586/"},"strings":{"userRole":"Moderator","userId":"3943881","contentDraftJs":"","contentHtml":"<p>Hello</p><br><p>Welcome to the forum.</p><br><p>For this matter(as it is to do with payment), I would suggest that you log a ticket in-game to support and ensure it's under the payment category, also if you want me to nudge them to look at your ticket, feel free to private message me your \"um 00000|00000\" once you have logged the ticket.</p><br>many thanks","userRegistered":"1537254372920","userCommentsCount":"327","userName":"KiwiMcSheep","createdDate":"1571688990317","editedDate":"0","id":"695586","entityId":"166982","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"695586","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8654427/","commentUrl":"/en/comment/topic_695864/"},"strings":{"userRole":"","userId":"8654427","contentDraftJs":"","contentHtml":"<p>Hi KIWIMCSHEEP,</p><br><p>Thanks for your reply. I already submitted a ticket and PM u. Please let me know if there is any response from dev.</p><p>I really need the double XP item to participate in current event</p>","userRegistered":"1566484226087","userCommentsCount":"3","userName":"GOODBOY","createdDate":"1571727132843","editedDate":"0","id":"695864","entityId":"166982","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"695864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8654427/","commentUrl":"/en/comment/topic_696807/"},"strings":{"userRole":"","userId":"8654427","contentDraftJs":"","contentHtml":"<p>Case closed, I have received the lost items. Thanks a lot Support Team and KIWIMCSHEEP for fast response.</p>","userRegistered":"1566484226087","userCommentsCount":"3","userName":"GOODBOY","createdDate":"1571836392227","editedDate":"0","id":"696807","entityId":"166982","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"696807","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9535454/","commentUrl":"/en/comment/topic_795461/"},"strings":{"userRole":"","userId":"9535454","contentDraftJs":"","contentHtml":"Hi i have three same issue,  about 100 items or so all gone, i sent a ticket to payment, arena, energy etc all gone. Please help","userRegistered":"1578130104097","userCommentsCount":"2","userName":"fernie_23","createdDate":"1593875337263","editedDate":"0","id":"795461","entityId":"166982","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795461","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9535454/","commentUrl":"/en/comment/topic_795462/"},"strings":{"userRole":"","userId":"9535454","contentDraftJs":"","contentHtml":"I have the same issue, over 100 items gone that were puchased, please help","userRegistered":"1578130104097","userCommentsCount":"2","userName":"fernie_23","createdDate":"1593875491920","editedDate":"0","id":"795462","entityId":"166982","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795462","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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