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Items not received, payment successful

Items not received, payment successful

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Sep 19, 2019, 09:5409/19/19
1

Items not received, payment successful

I purchased the Divine Speed set, received a PayPal receipt for the transaction, redeemed the items from my inbox, but they never showed up in inventory.
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887
Comments
13
Comments
Sep 19, 2019, 11:5809/19/19
1
Disregard.
Sep 19, 2019, 16:2909/19/19
06/12/19
1

i tried to buy ONE pack but ended up getting charged for 2 and to top that off I havent received anything for them. 20 dollars worth???

Sep 21, 2019, 01:2009/21/19
08/19/19
4
Same here and a refund resulted in me getting banned, stay away from this game.
Sep 21, 2019, 16:4109/21/19
09/21/19
1
Attempted to purchase the special progression pack for 9.99 and was charged and never recieved any of the items. I also have two pending charges for 4.99 so I guess i’m being charged double and getting nothing out of it. Any help would be appreciated , apple didn’t help much.
Sep 25, 2019, 04:1809/25/19
1

I lost money too. I did purchase 2 small pack but get nothing. I don’t know where and how to contact game team support for it. This game is totally a scam. Stay away from this game people.



Sep 25, 2019, 15:0209/25/19
07/26/19
2

I purchased the special progression pack as well as a daily single ancient shard pack, the payment went through but I haven't recieved the items in my inbox. I posted a support ticket for the issue, please help. 


Thanks in advance, 
Sep 26, 2019, 02:2609/26/19
1

Have they replied? The same thing just happened to me and I got taken for 29.99 all for an ancient shard.

Sep 27, 2019, 10:1809/27/19
Sep 27, 2019, 10:19(edited)
09/14/19
1
Today I bought the special daily pack (27.99) witch 250 gems 20000 K coins and 7 gems to find erois epic or legends. I don't received the packet but they take the money. How can I solve it? 
Sep 27, 2019, 13:0809/27/19
1
I did buy a pack, was charged in Google Pay, and did not receive the items
Sep 27, 2019, 17:3609/27/19
3
Same thing happened to me 
Sep 27, 2019, 17:3709/27/19
3

I purchased 20 and it took 25 from 

Bank but I didn’t get the package 
Sep 27, 2019, 17:3809/27/19
3
I can’t get any help   Paid but got nothing.  
Sep 28, 2019, 09:0809/28/19
2
I've paid for the void rush II pack via Google, got successful confirmation, but no items