Hello everybody!

I'm sorry for the long wait. 

Just to make sure nothing is missed: 

1. Have you checked the in-game inbox?
2. Did you receive a confirmation through email?

If question two is true, then could the people who have not received their items please give me your player ID? 
I'll try to arrange it for you. :)

I'm player 23315799

Ichezis said:

Hello everybody!

I'm sorry for the long wait. 

Just to make sure nothing is missed: 

1. Have you checked the in-game inbox?
2. Did you receive a confirmation through email?

If question two is true, then could the people who have not received their items please give me your player ID? 
I'll try to arrange it for you. :)

Received confirmation email for the bonus potions pack i purchased and checked in game mailbox but still haven't gotten my items.

Here is player ID: um22609872 | 22233012

Unknown_Ranger said:

I'm player 23315799

Purchased a 99c pack and a 10 dollar pack

Hi there! :) 

I think I need to have the full player ID. Could you give me that, please? 

THORIMM said:

Received confirmation email for the bonus potions pack i purchased and checked in game mailbox but still haven't gotten my items.

Here is player ID: um22609872 | 22233012

Heya! 

I'll refer it to the Support Team and will get back to you as soon as possible. :) 

Thorimm said:

Ichezis said:

Hello everybody!

I'm sorry for the long wait. 

Just to make sure nothing is missed: 

1. Have you checked the in-game inbox?
2. Did you receive a confirmation through email?

If question two is true, then could the people who have not received their items please give me your player ID? 
I'll try to arrange it for you. :)

Received confirmation email for the bonus potions pack i purchased and checked in game mailbox but still haven't gotten my items.

Here is player ID: um22609872 | 22233012

Hi there! 

I'm a little late, sorry for that! 

The support agent I spoke with said that your items should have been delivered on September, 7 at 05:07 UTC. 

In case you're still missing items then I'd recommend submitting a request through the in-game support window. 

I purchased a conqueror pack.  I did receive payment conformation but did not get items.  um13837696 | 13646248

Oxley said:

I purchased a conqueror pack.  I did receive payment conformation but did not get items.  um13837696 | 13646248

Hello! 

When exactly did this happen?

Yesterday 10-15-19, 6:33 pm cdt

methfx said:

I purchased conquered pack just now that said 4x 4* chickens and I only got 1 chicken

Hey there! :)

I just purchased a $99 Ancient Shard pack that has been charged through my paypal account but not delivered in game. paypal invoice id: 452881090423704991. paypal transaction id: 7JP02078FV467772R

Player ID. um22661574 | 22282779

Hello,

After no reply from in-game support for over 48hours I find myself writing to you here...

Bought a 35€ pack and never received the gains from it. 

Here’s my account : um23523777 | 23125460

Thanks!

GCol said:

I did not receive purchased itens 

Hi there!

That sounds like a problem. Here are a few steps & information to make sure you didn't miss them: 

1. Did you check your inbox? (The chest icon at the right-top of your in-game screen)
2. Did you check the Daily & Progression tab in the Store?
3. Did you give it some time to process? A delay may occur so things may take a bit longer than usual sometimes.

If both of these points are negative, please send me your player ID so I can have it checked for you! 

Otherwise, feel free to contact the Support Team: [email protected] or using the in-game button.

JinXerFelix said:

I just purchased a $99 Ancient Shard pack that has been charged through my paypal account but not delivered in game. paypal invoice id: 452881090423704991. paypal transaction id: 7JP02078FV467772R

Player ID. um22661574 | 22282779

Hiya! :) 

According to a Support Agent, your items were delivered a day later due to a delay. Could you confirm this for me? They should be found in your inbox. 

Otherwise, please submit a ticket and include the GPA code of your transaction which should've been sent to your email address. 

Addel said:

Hello,
After no reply from in-game support for over 48hours I find myself writing to you here...
Bought a 35€ pack and never received the gains from it.
Here’s my account : um23523777 | 23125460
Thanks!

Hello there! 

A Support Agent said that you purchased a Daily Pack. These items should be claimed in the Shop at the Daily & Progression tab. 

Let me know when you've found it! :)