Purchased pack string and did not receive items

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Purchased pack string and did not receive items

Tumavotinh

Nov 2, 2022, 01:3311/02/22

10/01/22

Purchased pack string and did not receive items

October 28, I purchased 4 pack strings for the x10 legendary shard pull and did not receive any items from the fourth which costed $69.99 for 20 blue, 12 purple, and 4 orange shards. Sent in tickets and all evidences of purchased in game plus receipts from google play charges. Support Olena never acknowledges the fourth pack string purchased but instead keeps insisted that i did receive the first and third purchases which not the reason why i sent in the tickets. Until today she hasn't resolved the issue and completely ignoring my tickets.

Comments

Spike

Feb 14, 2023, 17:0502/14/23

12/24/22

Evening Raid

I purchased the Silver 500k pack ,i have not received the full amout of energy x60 of ,only 1 energy received

dthorne04Moderator

Feb 15, 2023, 21:4902/15/23

12/30/20

6713

Spike

Evening Raid

I purchased the Silver 500k pack ,i have not received the full amout of energy x60 of ,only 1 energy received

and it didn't end up in your inbox?

if no, please open a support ticket either in game or here:

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*175iaa0*_gcl_aw*R0NMLjE2Njk3Mzc4MjUuQ2owS0NRaUEtSmFjQmhDMEFSSXNBSXh5YnlQX01BT1VQSnVjUjFJQVJDaGJoZk8tTUs2R19PaVlwenZKM202NUdCMDRHWEx3Q0xZZGI1c2FBcHV0RUFMd193Y0I.*_ga*b2lkMTM0MjMwNjAyMC4xNjYzODg2ODgy*_ga_5FNDF9DMY8*MTY3NjQ5NjEyOC4xMzE4LjEuMTY3NjQ5NzcyMy4zOS4wLjA.

Theredunantone

Mar 17, 2023, 20:2603/17/23

03/16/23

I have had the same problem. It is only happening on Palarium Play purchases and not when i make a purchase on my phone.

I've submitted multiple tickets but keep being told that I collected the shards already... Iiterally have a video recording of this happening.

Please have someone contact me

dthorne04Moderator

Mar 18, 2023, 20:0003/18/23

12/30/20

6713

Theredunantone

I have had the same problem. It is only happening on Palarium Play purchases and not when i make a purchase on my phone.

I've submitted multiple tickets but keep being told that I collected the shards already... Iiterally have a video recording of this happening.

Please have someone contact me

Feel free to DM me.

wikked66

Mar 21, 2023, 05:5403/21/23

Mar 21, 2023, 05:59(edited)

08/02/19

ordered 2 different kits payment went threw and nothing in game almost 60$ in stuff . and noticed it only happen after update that new currency was in different countrys . i have two different tickets with support and no answers id hate to give up on 4 years of raid playing

Shane

Feb 8, 2024, 17:2802/08/24

02/03/24

New to game. Not looking good. Spending money here is not the thing to do I'm seeing

dthorne04Moderator

Feb 8, 2024, 18:1302/08/24

12/30/20

6713

bumped/crosspost thread locked

The topic is locked. You cannot post comments.

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