Raid Pass not working

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Raid Pass not working

Oct 23, 2022, 13:2610/23/22

10/23/22

Raid Pass not working

I purchased raid pass (6month, auto renewal), but the multi-battles are not being granted (supposed to be 70/day, but I've received zero). I don't really game integrity since largest monthly subscription plan failed, and raid makes it difficult to report payment issues, or request refund.

Please refund me the raid pass amount. I'll just purchase monthly packs, etc, going forward instead. Thanks.

Player: Gremlin Shart

um110324478 | 106083608

Comments

dthorne04Moderator

Oct 24, 2022, 08:3210/24/22

12/30/20

6231

Hi there,

If you're having issues related to purchases, i.e. not receiving what you believe you should have, you're going to have to contact support directly to have them look into it. We can't do anything forum side, unfortunately.

Danimal86

Oct 24, 2022, 16:2610/24/22

10/23/22

How do we contact support? I've tried through game itself and it's not working. Suspect I may just need to dispute charge or delete game if they're unable to resolve.

dthorne04Moderator

Oct 24, 2022, 16:3110/24/22

12/30/20

6231

Danimal86

How do we contact support? I've tried through game itself and it's not working. Suspect I may just need to dispute charge or delete game if they're unable to resolve.

You can open a ticket here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*mqda2o*_ga*b2lkMTM0MjMwNjAyMC4xNjYzODg2ODgy*_ga_5FNDF9DMY8*MTY2NjYyNzc5Mi4yNzIuMS4xNjY2NjI5MDY0LjYwLjAuMA..

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