If your issue still persists, then try checking your mailbox (cause rewards are usually sent there), clearing the game cache, or reinstalling the game!
I bought 3 different packages and none of them popped up.
Hi everyone!
If you faced payment issue and the items not landed in your inbox, please dont hesitate to contact with our support in game. They will help you to investigate.
I meant to purchase a monthly pack and the payment didnt go through. So I tried again and still didnt go through. So i check my card balance and saw there were TWO MONTHLY PACK purchases (£50 each) and I got NOTHING. Can someone please help I just got robbed £100 >:/