Good day. I sent a link out to someone who has never had a RAID account before. She used the link to download Plarium Play and RAID. Played up to lvl 11. That account was never linked to my referral program. What information do you need to fix this?
Assuming none of these are the reasons you're having issues with your referrals, I would contact support as sometimes referral links don't behave exactly as we'd like.